Frequently Asked Questions
Maxis Postpaid Free sooka Premium Access
Eligibility & Offer Details
-
New and existing subscribers of Maxis Postpaid 139, 169, 199 or Maxis Unlimited Postpaid 139, 169, 199 plans. The offer is valid for sign-ups between 13th August 2025 till 31st January 2026.
-
- Customers who signed up from 13th Aug till 31st Aug 2025 will enjoy sooka Premium access for 6 months. After this period, the subscription auto-reverts to standard price unless it is cancelled.
- Customers who sign up from 1st Sept 2025 till 31st January 2026 will enjoy free sooka Premium access until the February monthly subscription period ends. For March 2026 monthly subscription renewal onwards, the subscription auto-reverts to standard price unless it is cancelled.
*Updated as of 1st Sept 2025
-
- Customers who signed up from 13th Aug till 31st Aug 2025 - You’ll receive SMS reminder in month 6th on the month 7th auto-renewal at standard price unless cancelled 1 day before expiry.
- Customers who sign up from 1st Sept 2025 till 31st January 2026 – You’ll receive SMS renewal reminder before March 2026 monthly subscription renewal. If you do not unsubscribe, your sooka Premium will be auto-renewed at standard price unless cancelled 1 day before expiry.
-
Yes, but you must unsubscribe from the Astro sooka Package first and create a new sooka account via Maxis LifeStyle.
Redemption Process
-
New subscribers of Maxis Postpaid Plan 139 & above.
- Create a new sooka account via the Maxis App > Lifestyle Page > "Live Sports" icon.
- Follow prompts to complete the order.
Existing subscribers of Maxis LifeStyle sooka Premium with the eligible plans
- No action required. You will be automatically migrated to free access on your next billing cycle (e.g., 1 Sept 2025 for a 1 August billing cycle).
-
No if you’re an existing Maxis Postpaid 139 and above customer – your subscription will auto-convert to free.
Account & Subscription Management
-
New Maxis LifeStyle sooka Premium: Immediate revocation of free access. (if sooka account has not been created)
Existing Maxis LifeStyle sooka Premium subscribers : Access ends at your next billing period.
Example: Downgrade on 20 Aug → access revoked on 1 Sept.
Content & Features
-
- Live sports (global and local).
- Asian entertainment (TV shows, movies, dramas).
- Children’s programming.
- Malaysian original stories.
-
Up to 3 devices in Full HD (1080p).
Troubleshooting & Support
-
- For existing Maxis LifeStyle sooka Premium subscriber, your free access starts on your next billing cycle.
- For new subscribers of Maxis Postpaid 139 and above customer, ensure you created a new sooka account via the Maxis App.
-
Manage subscriptions via Maxis App > Lifestyle Page or lifestyle.maxis.com.my.
Critical Scenarios
-
Yes, if you sign up for Maxis Postpaid 139 plan & above. Follow the new customer redemption process.
-
Your Free Maxis LifeStyle sooka Premium access ends immediately.
-
Yes – use the 3-device streaming limit to share with family.
Billing & Notifications
-
- New subscribers of Maxis Postpaid 139 plan & above : Instantly after redemption.
- Existing Maxis LifeStyle sooka Premium subscriber: Next billing cycle after 13 August 2025.
-
- Activation: "RM0. You have been charged RM0.00 for sooka Premium. Thank you for paying with Hotlink Credit/ Maxis Bill.”
- Renewal Reminder: “Hey! Yr subscription to sooka Sports & Entertainment will be renewed in 1 day(s) @ RM 0.00 / 30 Days. Manage yr subscription at @lifestyle.maxis.com.my (for iPhone use My maxis browser)."
- Expiry: “Yr subscription to sooka Premium has expired. To resubscribe go to https://lifestyle.maxis.com.my/”
