Frequently Asked Questions
Maxis Postpaid Free sooka Premium Access
Eligibility & Offer Details
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New and existing subscribers of Maxis Postpaid 139, 169, 199 or Maxis Unlimited Postpaid 139, 169, 199 plans. The offer is valid for sign-ups between 13 August 2025 till 31 October 2025.
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6 months. After this period, the subscription auto-reverts to RM25/month unless it is cancelled.
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Yes, but you must unsubscribe from the Astro sooka Package first and create a new sooka account via Maxis LifeStyle.
Redemption Process
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New subscribers of Maxis Postpaid Plan 139 & above.
- Create a new sooka account via the Maxis App > Lifestyle Page > "Live Sports" icon.
- Follow prompts to complete the order.
Existing subscribers of Maxis LifeStyle sooka Premium with the eligible plans
- No action required. You will be automatically migrated to free access on your next billing cycle (e.g., 1 Sept 2025 for a 1 August billing cycle).
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No if you’re an existing Maxis Postpaid 139 and above customer – your subscription will auto-convert to free.
Account & Subscription Management
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New Maxis LifeStyle sooka Premium: Immediate revocation of free access. (if sooka account has not been created)
Existing Maxis LifeStyle sooka Premium subscribers : Access ends at your next billing period.
Example: Downgrade on 20 Aug → access revoked on 1 Sept.
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You’ll receive SMS reminder in month 6th on the month 7th auto-renewal at RM25/month unless cancelled 1 day before expiry.
Content & Features
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- Live sports (global and local).
- Asian entertainment (TV shows, movies, dramas).
- Children’s programming.
- Malaysian original stories.
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Up to 3 devices in Full HD (1080p).
Troubleshooting & Support
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- For existing Maxis LifeStyle sooka Premium subscriber, your free access starts on your next billing cycle.
- For new subscribers of Maxis Postpaid 139 and above customer, ensure you created a new sooka account via the Maxis App.
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Manage subscriptions via Maxis App > Lifestyle Page or lifestyle.maxis.com.my.
Critical Scenarios
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Yes, if you sign up for Maxis Postpaid 139 plan & above. Follow the new customer redemption process.
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Your Free Maxis LifeStyle sooka Premium access ends immediately.
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Yes – use the 3-device streaming limit to share with family.
Billing & Notifications
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- New subscribers of Maxis Postpaid 139 plan & above : Instantly after redemption.
- Existing Maxis LifeStyle sooka Premium subscriber: Next billing cycle after 13 August 2025.
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- Activation: "RM0. You have been charged RM0.00 for sooka Premium. Thank you for paying with Hotlink Credit/ Maxis Bill.”
- Renewal Reminder: “Hey! Yr subscription to sooka Sports & Entertainment will be renewed in 1 day(s) @ RM 0.00 / 30 Days. Manage yr subscription at @lifestyle.maxis.com.my (for iPhone use My maxis browser)."
- Expiry: “Yr subscription to sooka Premium has expired. To resubscribe go to https://lifestyle.maxis.com.my/”
