Frequently Asked Questions

iPhone Duo Pre-Order: RM300 Apple Shopping Voucher FAQs

Version 14 October 2026

  • You’ll receive one RM300 digital voucher for each eligible iPhone Duo device successfully pre-ordered from 16 to 22 October 2026, provided you do not cancel your order before the voucher is issued.

    You can use the voucher for a separate outright purchase of selected Apple devices and accessories on the Maxis Online Store.

  • You’re eligible if you successfully pre-order an iPhone Duo during the promotion period and keep your order until the voucher is issued.
  • You’ll receive one RM300 voucher for each eligible device pre-ordered. For example, if you pre-order three eligible devices, you’ll receive three vouchers.You can use only one voucher per transaction.

  • Your voucher will be sent by email and/or WhatsApp within two working days after your pre-order has been successfully processed and verified.

  • The voucher is valid from 17 October to 16 November 2026. Please redeem it by 16 November 2026, as any unused voucher will expire after that date. 

  • You can use it only on the Maxis Online Store for an outright purchase of selected Apple devices and accessories.

    It cannot be used at Maxis Centres or through other sales channels.

  • You can use the voucher for the following selected Apple devices and accessories, subject to stock availability:

    Product Eligible variants 
    iPhone 16 128GB
    iPhone 17 Pro 256GB, 1TB
    iPhone 17 Pro Max 256GB, 512GB, 2TB
    iPhone Air 1TB
    Apple Watch SE 3 GPS + Cellular 40mm
    Apple Watch Series 12 GPS + Cellular 42mm, 46mm
    Apple Watch Ultra 4 GPS + Cellular 49mm
    Apple Watch SE 3 GPS 40mm
    Apple Watch Series 11 GPS 42mm, 46mm
    iPad Wi-Fi 128GB, 256GB
    11-inch iPad Pro Wi-Fi 256GB
    AirPods 4 Standard or with Active Noise Cancellation
    AirPods Max As listed in the campaign terms
  • You will receive a notification from Maxis via WhatsApp or email containing a unique link to view the list of products eligible under the RM300 shopping voucher.

    To redeem your voucher:

    1. Select an eligible product from the Maxis Online Store.
    2. Add the product to your cart and proceed to checkout.
    3. Verify that the RM300 discount has been applied.
    4. Complete the payment to place your order.
  • When you successfully pre-order the iPhone Duo with Maxis during the promotional period, you'll receive an RM300 shopping voucher to use on selected Apple accessories.

    Here's how to redeem your voucher:

    1. Pre-order your iPhone Duo between 16 and 22 October 2026.
    2. Receive your unique redemption link via WhatsApp or email within 2 working days after your pre-order is successfully processed and verified.
    3. Select your preferred eligible Apple accessory.
    4. Proceed to checkout. Your RM300 voucher will be applied automatically.


    You can enjoy total savings of up to RM800 when you use your RM300 voucher on selected Apple accessories that are already discounted.

    For example, here's how much you can save on AirPods Max:

    Description Amount
    Retail price RM2,499
    Existing promotional discount −RM500
    RM300 shopping voucher −RM300
    Final price RM1,699
    Total savings RM800
  • Yes, you can use it on selected Apple accessories. Your total savings will depend on the accessory and its promotional discount. The maximum RM800 savings apply to AirPods Max.

  • There is no minimum purchase amount. If your eligible purchase costs less than RM300, the unused voucher balance will be forfeited. It cannot be refunded or used for another purchase.

  • No. You can use only one RM300 voucher per transaction. If you have more than one voucher, redeem each in a separate eligible transaction before it expires.

  • No. Each voucher can be used only once, in a single transaction.

  • No. The voucher cannot be combined with trade-in offer and other promotions.

  • No. The voucher is non-transferable and can only be used by the eligible customer who received it.

  • No. The voucher cannot be exchanged for cash.

  • You can choose another eligible product that is available. Stock availability is not guaranteed, so please redeem your voucher before it expires on 16 November 2026.

  • If you cancel your eligible pre-order before the voucher is issued, you will not receive the voucher. If you cancel your eligible pre-order after the voucher has been issued, the voucher will be cancelled and can no longer be used.

  • Please allow up to two working days for your voucher to be issued after your pre-order has been successfully processed and verified.

    If you have not received your voucher after 2 working days:

    1. Check your email inbox, spam, or junk folder.
    2. Check your WhatsApp messages.
    3. If you're still unable to find the voucher, contact our customer service for assistance.

    Please have your order number ready when contacting customer service.

  • If your voucher code does not work, ensure it is entered correctly and has not expired. If the issue persists, contact our customer service for assistance.

    If you cancel or return your pre-order purchase, the voucher will be cancelled and can no longer be used.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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