Frequently Asked Questions
Complimentary Sooka for Postpaid
Eligibility & Offer Details
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New and existing subscribers of:
Maxis Postpaid 139, 169, 199 or Maxis Unlimited Postpaid 69, - 79, 89, 99, 109, 139, 169, 199 plans are eligible for Complimentary Sooka Premium.
Maxis Postpaid 69, - 79, 89, 99, 109 plans are eligible for Complimentary Sooka Sports & Entertainment (Mobile).
Hotlink Postpaid 50 and 75 plans are eligible for Complimentary Sooka Sports & Entertainment (Mobile). -
- Customer will enjoy complimentary sooka access (Premium or Mobile) until 4th January 2027. Redeem any time before 4th January 2027.
- Depending on your redemption date, normal subscription charges will apply for subscription renewal from 5th January 2027 (30 days subscription).
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You will receive an SMS reminder 1 day before your subscription renews on 5th January 2027, unless you cancel your subscription before the renewal date.
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Yes, but you must unsubscribe from the Astro sooka Package first and create a new sooka account via Maxis LifeStyle.
Redemption Process
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- Maxis App > Lifestyle Page > "Live Sports" icon.
- Follow prompts to complete the order.
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You would have to unsubscribe your current Sooka subscription and re-subscribe to enjoy the new Complimentary Sooka offer.
Account & Subscription Management
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New Maxis LifeStyle sooka Premium or Mobile:
Immediate revocation of free access. (if sooka account has not been created)Existing Maxis LifeStyle sooka Premium or Mobile subscribers:
Access ends at your next billing period.Example: Downgrade on 20 Oct → access revoked on 1 Nov.
Content & Features
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- Sooka Premium / Sports and Entertainment (Mobile)
- Live sports (global and local).
- Asian entertainment (TV shows, movies, dramas).
- Children’s programming.
- Malaysian original stories.
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Sooka Premium
Up to 3 devices in Full HD (1080p) [Mobile, Tablet, Computer and TV].Sooka Sports & Entertainment (Mobile)
Up to 2 devices in HD (720p) [Mobile, Tablet, Computer].
Troubleshooting & Support
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- For existing Maxis LifeStyle sooka subscriber, you would have to unsubscribe your current Sooka subscription and re-subscribe to enjoy the new Complimentary Sooka offer.
- For new subscribers, ensure that you create a new sooka account via the Maxis App.
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Manage subscriptions via Maxis App > Lifestyle Page or lifestyle.maxis.com.my.
Critical Scenarios
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Yes, if you sign up for Maxis/Hotlink Postpaid plan. Follow the new customer redemption process for the respective plans.
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Your Free Maxis LifeStyle sooka Premium access ends immediately.
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Yes – use the respective device streaming limit to share with family
Sooka Premium – up to 3 devicesSooka Sports & Entertainment (Mobile) – up to 2 devices
Billing & Notifications
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- New subscribers of the eligible rate plans: Instantly after redemption.
- Existing Maxis LifeStyle sooka Premium subscriber:
- subscribers of rate plans MP139, MP169 and MP199, MUP99/109 who signed up to sooka before 29th September: your access to sooka Premium will be valid for 6 months from the time of sign up
- subscribers of Maxis Postpaid 139, 169, 199 or Maxis Unlimited Postpaid 69, - 79, 89, 99, 109, 139, 169, 199, you would have to unsubscribe your current Sooka subscription and re-subscribe to enjoy the new Complimentary Sooka offer.
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- Activation: "RM0. You have been charged RM0.00 for sooka Premium. Thank you for paying with Hotlink Credit/ Maxis Bill.”
- Renewal Reminder: “Hey! Yr subscription to sooka Sports & Entertainment will be renewed in 1 day(s) @ RM 0.00 / 30 Days. Manage yr subscription at @lifestyle.maxis.com.my (for iPhone use My maxis browser)."
- Expiry: “Yr subscription to sooka Premium has expired. To resubscribe go to https://lifestyle.maxis.com.my/”
