Frequently Asked Questions

Frequently Asked Questions (FAQ) – Postpaid and Fibre Bundle Promotion

  • Firstly, you would need to have a Maxis Postpaid Plan as below eligible plan list:
    Maxis Unlimited Postpaid 99 / 98
    Maxis Unlimited Postpaid 109 / 108
    Maxis Unlimited Postpaid 139 / 128
    Maxis Unlimited Postpaid 169 / 158
    Maxis Unlimited Postpaid 199 / 188

    And then sign-up for a Maxis Home Fibre as below eligible plan list:
    Maxis Home Fibre 500Mbps
    Maxis Home Fibre 1Gbps

  • Offer 1 – Converged Plan Offer

    1. Maxis Home Fibre 500Mbps at RM139/mth; or
    2. Maxis Home Fibre 1Gbps at RM159/mth

    Offer 2 – Converged Device Offer

    1. For Maxis Home Fibre 500Mbps, customers can choose between;
      • Samsung 55” TV @ RM10/mth OR
      • Samsung S10 Lite @ RM1/mth
    2. For Maxis Home Fibre 1Gbps, customers can choose between;
      • Samsung 65” TV @ RM10/mth OR
      • iPad 11” (11th Gen) @ RM1/mth

  • Firstly, you would need to walk-in to any of our stores and request to sign-up for a Fibre account based on Offer 1’s list. You can then select Offer 2 accordingly. 

    Alternatively, you can sign up on our website, and our telesales team will be in touch with you shortly.

  • No, you can only choose ONE (1) device under the Home Device Offer.

  • You are eligible to take up:

    1. Maxis Home Fibre 500Mbps / 1Gbps Converged Plan Offer; and
    2. Converged Home Device Offer;

    provided you take up a new Fibre line and both your Fibre & Mobile lines are linked.

  • If you already have an existing Maxis Home Fibre line, you are only eligible to take up:

    1. Converged Home Device offer;

    provided you take up a new mobile line and both your Fibre & Mobile lines are linked.

    If you have an existing Fibre but do not want to sign up for a Mobile line, you are not eligible for this offer.

  • You are only eligible for the Converged Home Device Offer if your Fibre line do not have any Home Zerolution contract.

    Also, your Mobile & Fibre line must be linked together. If they are not linked, they must first be linked. You may seek for further assistance in Maxis Stores.

  • No. All devices that are taken before this offer was live (before 20 Aug 2026) are not entitled for this offer.

  • No. Any sign-up of (eligible) devices before the linking of account are not entitled for this offer.

  • You will only be eligible for the Converged Plan Offer but you will not be eligible for the Converged Device Offer as your Fibre plan is not within the Maxis Home Fibre eligible plan list. However, you may choose to take any device on Home Zerolution but at the non-promotional price.

  • If your Fibre failed to be activated/installed, your Home Device order will be cancelled.

  • The device contract duration for these Home Devices will be on Zerolution 36-months.

  • The Home Device Contract will start once front line have confirmation that your Fibre has been activated/installed and have created the Home Device Order for your delivery.

  • No, you can only get the Home Device once the Fibre is activated. Your Home Device will then be delivered to you only after your Fibre is activated/installed.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service

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