Frequently Asked Questions

Maxis Online Exclusive Year End Blind Box Giveaway FAQ

  • From 18 November 2025 – 14 January 2026, eligible customers can redeem a limited-edition Blind Box Mini Plushie Keychain by purchasing qualifying devices at Maxis Online Store. Stocks are limited—act fast!

  • You qualify if you:

    • purchase a device on any device contract at Maxis Online Store.
    • complete your transaction between 18 November 2025 to 14 January 2026

     

    Not eligible for:

    • purchase of Accessories & Merchandise
    • purchase of Home Devices

     

    Note: 

    • For Maxis Online Store transactions: only Blind Box is redeemable. 
    • Delivery orders: Your Blind Box will arrive with your device.
    • Self-collection: Redeem ONLY at the store where you picked up your device.
  • Blind Boxes are mystery collectibles—each contains a random Mini Plushie Keychain! We can’t swap designs, but every box is a unique surprise!

  • Yes! Each eligible transaction earns 1 Blind Box. You can redeem multiple times with separate purchases.

  • Each MSISDN is only entitled to ONE (1) blind box redemption.

  • No extensions or cash alternatives are offered, so don’t wait!

  • Nope! The Blind Box is 100% FREE for eligible customers. No extra charges—just pure celebration!

  • All redemptions are final.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service