Frequently Asked Questions
FAQ: S26 Series Pre-Order Promo
(RM288 Touch ‘n Go eWallet Credits)
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Maxis is offering Touch ‘n Go eWallet credit worth RM288 to customers who pre-order any S26 series model with a Maxis Postpaid plan. The promotion is available on a first-come, first-served basis during the promotion period, while stocks last.
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The campaign runs from 26 February 2026, 8.00am to 10 March 2026, 11.59pm.
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This campaign is open for both new and existing Maxis customers who:
- Sign up with pre-order any S26 series model with a Maxis Postpaid plan during the promotion period are eligible.
- Eligible customers can choose one of the following contracts during the campaign period:
- Maxis Device Contract
- Maxis Zerolution
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You will receive the RM288 Touch’nGo eWallet credit according to the activation and fulfilment schedule below:
Reward fulfilment attempt Fulfilment Date 1 First reward credit fulfilment 31 Mar 2026 2 Re-attempt (if first attempt fails) 7 Apr 2026 3 Final reward credit fulfilment re-attempt 14 Apr 2026 -
- Download the Touch’n Go app and register an account using the newly contracted mobile number to receive the credit
- You will be notified via the Touch’nGo eWallet app (“Inbox” > “Activities”) once credit is received.
- If initial fulfilment fails, Maxis will notify you by SMS and re-attempt crediting twice, as per schedule above.
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Each NRIC is limited to one (1) RM288 Touch ‘n Go eWallet credit reward only.
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Your RM288 Touch ‘n Go eWallet credit never expires! Enjoy using it anytime.
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You will receive the RM288 Touch ‘n Go eWallet credit in Touch ‘n Go eWallet registered with your newly contracted Maxis line. To ensure smooth delivery:
- Register your Touch ‘n Go account using your contracted Maxis number.
- Check "Inbox > Activities" in your Touch 'n Go app
- Note your fulfilment date from the schedule above
- Still missing? Contact Touch 'n Go support at:
Email: cfmssupport@tngdigital.com.my; or
Phone: +603 5022 3888 (Mon-Sun, 7.00am – 10.00pm); or
Submit a request via the Touch ’n Go eWallet Help Centre.
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No. This reward is only valid for pre-orders placed via the official Maxis online store or authorized Maxis dealers during the campaign period. Purchases made through other methods or after the campaign period will not qualify for the reward.
