FAQ: Samsung Galaxy S26 Ultra Promotion (Free Samsung 55” UHD TV)

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• What is the Samsung Galaxy S26 Ultra Promotion?

  Customers who purchase a Samsung Galaxy S26 Ultra with an eligible Maxis Postpaid plan will receive a free Samsung 55” UHD TV, subject to eligibility and while stocks last.

• When is the promotion period?

  The promotion runs from 25 May 2026 until 31 July 2026 or while stocks last, whichever comes first.

• Who is eligible for this promotion?

  1.     This promotion is open to new and existing Maxis customers who:

  • Purchase the Samsung Galaxy S26 Ultra through any of the following contracts during the promotion period:
    • Maxis Device Contract
    • Maxis Zerolution
  • Subscribe to an eligible plan:
    • Maxis Postpaid 139 and above plan; or
    • The New Maxis Family Plan (299 or 399)

• Which purchase channels are eligible?

  This promotion is valid for purchases made via:

  • Maxis Store
  • Maxis Online Store

• What is considered a successful purchase?

  A purchase is considered successful once the contract is signed.

• I placed an order but have not signed the contract yet. Am I eligible?

  No. Eligibility is only confirmed once the contract is signed.

• I bought the phone before the promotion started. Can I still get the TV?

  No. The promotion only applies to purchases made during the campaign period.

• Can I get more than one TV if I buy multiple devices?

  Yes, each eligible Samsung Galaxy S26 Ultra purchase, tied to an eligible Maxis plan, is eligible for promotion.

• Is the TV guaranteed?

  No. The promotion is on a first-come, first-served basis, while stocks last.

• How do I know if the TV is still available?

  Availability will be confirmed at the point of purchase and contract signing.

• Can I exchange the TV for cash or another product?

  No. The TV is non-exchangeable and not redeemable for cash.

• Can I transfer my free TV to someone else?

  No. The TV is non-transferable.

• Will I always receive the same TV model?

  Maxis reserves the right to substitute the TV with another model of similar value if necessary.

• How long will delivery take?

  The TV will be delivered within 3-14 working days after successful purchase, subject to logistics arrangements.

• Which address will be used for delivery?

  The TV will be delivered to your billing address captured at the point of order confirmation.

• Do I need to check my address before confirming the order?

  Yes. You must verify and confirm that your billing address is accurate and up to date before order confirmation.

• Can I change the delivery address after placing my order?

  No. Any changes made after order confirmation will not be considered for TV delivery.

  Maxis will not be responsible for failed or delayed delivery due to incorrect or outdated address details.

• Is there a verification process during delivery?

  Yes.

  For orders through the Maxis Online Store: A TAC (Transaction Authorisation Code) will be sent via SMS to your registered mobile number.

  For orders through Maxis Stores: Your personal details will be requested:

  • Name
  • IC
  • Address

• Why is the TAC required for certain deliveries?

  The TAC is a security measure to ensure that the TV is delivered only to the rightful recipient.

  This process protects customers by ensuring the TV is not released to unauthorised individuals.

• What happens during delivery?

  1. The delivery agent will request the TAC sent to your mobile number or your personal details. The TV will only be handed over after successful verification.
  2. A friendly driver will perform in-home setup:
     • Bring the device into your home.
     • Unbox it and help you inspect for damage (scratches, dents, etc.).
     • Perform a quick setup check (power on, basic functions).

• What happens if the TV turns out to be defective?

  If defect(s) found during delivery: A replacement TV will be delivered to you on a separate date within 2 days, depending on stock availability.

  If defect(s) found after delivery: You may contact the manufacturer directly at the Samsung Hotline 1 800 88 9999.

• Can someone else receive the TV on my behalf?

  The TV will only be handed over upon successful validation. The person receiving the TV must be able to provide valid details to confirm they are the rightful recipient.

• What happens if I cannot provide the TAC or personal details?

  The TV will not be handed over without proper verification, as this is required to ensure secure delivery to the rightful recipient.

• What happens if I miss the delivery?

  The delivery partner will contact you to reschedule delivery.

• What if delivery fails multiple times?

  If delivery cannot be completed after 3 attempts, the TV may be forfeited without further liability.

• Does the TV come with a warranty?

  Yes. The TV is covered under the manufacturer’s warranty.

• Who handles warranty claims?

  All warranty and product-related issues are handled by the manufacturer, subject to their terms and conditions.

  If there are any defects post-delivery, you may contact the manufacturer directly at:

  • Samsung Hotline: 1 800 88 9999
  • Monday to Sunday 24 Hours

• What happens if I terminate my contract early?

  Maxis has the right to impose applicable charges for early termination of your device contract.

• Can Maxis reject customers under this promotion?

  Yes. Maxis may disqualify any customer suspected of fraud, misuse, or abuse of the promotion.

• Can Maxis change the promotion?

  Yes. Maxis reserves the right to amend, substitute, or terminate the promotion at any time without prior notice.