Maxis eSIM Exclusive RM50 TNG eWallet Credits Campaign – FAQ

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• What is the Maxis eSIM Exclusive RM50 TNG eWallet Credits Campaign?

  Maxis is offering Touch’nGo eWallet credit of RM50 to customers who sign up and successfully activate a new line on eSIM with the following rate plans, Maxis Postpaid 79, 109, 139, 169 or 199 plans via the Maxis Online Store. Rewards are given on a first-come, first-served basis during the campaign period.

• What is the campaign period?

  The campaign runs from 8 December 2025 to 30 April 2026 (both dates inclusive).

• Who is eligible for this campaign?

  Eligibility criteria:

  1. Subscribe to Maxis Postpaid 79, 109, 139, 169, or 199 plan (“Participating Maxis Plan”) via Maxis Online Store.
  2. Select eSIM as your preferred SIM type. Both new and existing Maxis customers who meet the criteria above are eligible.

• Which types of new line activations qualify for the reward

  New Registration includes new number, Port-In, and conversion from Hotlink Prepaid-to-Maxis Postpaid. All are eligible for the reward. For clarity, Hotlink Postpaid change to Maxis Postpaid is not eligible.

• Does a Hotlink Postpaid to Maxis Postpaid migration qualify for the campaign reward?

  No. Postpaid-to-Postpaid migrations (Hotlink Postpaid → Maxis Postpaid) are not eligible for this campaign.

• Does the campaign apply to purchases made at any Maxis retail outlet?

  No. This reward is exclusively for online sign-ups via the Maxis Online Store.

• How will customers receive the Touch’nGo eWallet credit?

  You will receive the RM50 Touch’nGo eWallet credit according to the activation and fulfilment schedule below:

  Group	Activation Period	Fulfilment Date	Re-attempt (if first attempt fails)
  1	8 Dec 2025 – 31 Dec 2025	By 9 Jan 2026	15 Jan 2026, 22 Jan 2026
  2	1 Jan 2026 – 31 Jan 2026	By 10 Feb 2026	19 Feb 2026, 26 Feb 2026
  3	1 Feb 2026 – 28 Feb 2026	By 10 Mar 2026	19 Mar 2026, 26 Mar 2026
  4	1 Mar 2026 – 31 Mar 2026	By 9 Apr 2026	16 Apr 2026, 23 Apr 2026
  5	1 Apr 2026 – 30 Apr 2026	By 11 May 2026	21 May 2026, 28 May 2026

  • You will be notified via the Touch’nGo eWallet app (“Inbox” > “Activities”) once credit is received.
  • If initial fulfilment fails, Maxis will notify you by SMS and re-attempt crediting twice, as per schedule above.
  • You must download the Touch’nGo app and register an account using the newly registered mobile number to receive the credit.

• What is the maximum number of TNG eWallet rewards an individual NRIC may receive under this campaign?

  • The campaign is capped at 1,200 eligible redemptions overall.
  • Each NRIC is limited to one (1) RM50 TNG eWallet credit reward.

• Who should customers contact for Touch’nGo eWallet credit issues?

  For Touch’nGo eWallet credit enquiries, customers may contact Touch’nGo eWallet at:

  • Email: cfmssupport@tngdigital.com.my
  • Phone: +603 5022 3888 (Mon-Sun, 7.00am – 10.00pm)
  • Submit a request via the Touch’nGo eWallet Help Centre.

• What is the validity period of the Touch’nGo eWallet credit?

  Your RM50 reward credit never expires! Enjoy using it anytime. To ensure smooth delivery:

  1. Register your Touch 'n Go account using your new Maxis number
  2. Check "Inbox > Activities" in your Touch 'n Go app
  3. Note your fulfilment date from the schedule above
  4. Still missing? Contact Touch 'n Go support:
     Email: cfmssupport@tngdigital.com.my
     Call: 03-5022 3888 (7am-10pm daily)
     In-app Help Centre

• What are the steps to activate the eSIM if purchase the line via Maxis Online Store

  Please refer to the steps as below:

  • Select eSIM type during your purchase on the Maxis Online Store
  • Receive the confirmation email with the subject "Your eSIM [number] is ready to install!"
  • Click on the "INSTALL eSIM NOW" button in the email.
  • Open the Maxis app and navigate to the "Activate eSIM" section.
  • Note: If you’re new customer need to download the Maxis App
  • Fill in the required information:
    ID Type
    ID Last 6 Digits
    Invoice ID (from Maxis Invoice email)
  • Click "SUBMIT" to proceed with the installation.
  • Once installation is successful, the network activation will begin automatically.