Merging Mobile and Home Fibre Accounts

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• Why are you offering to merge my mobile and Home Fibre accounts?

  We are moving your mobile account into your Home Fibre account to simplify your experience.

  Benefits:

  • One consolidated monthly bill
  • Easier account management and faster support
  • Your mobile line will be upgraded to equivalent Maxis Unlimited Postpaid plan to enjoy the converged benefit - unlimited data at no additional cost
    

  
  What to expect:

  • Your mobile service and charges will remain the same — only the account location changes.
  • We will notify you by SMS with the migration details include the new/merge account number.

• Will merging my accounts change my billing immediately?

  There may be changes during the billing cycle. We will apply prorated billing so you only pay for the exact service days on both the original and the merged account. You may see a final charge on your old account and an prorated first bill on the new/merged account.

• What happens to my current payment arrangements (e.g. Direct Debit)?

  When your mobile account is moved into your Home Fibre account, payment arrangements such as Direct Debit (DD) will not transfer automatically. If you have DD set up on both accounts, no action is required.

  However, if DD is set up on only one account, you can easily set up Direct Debit again in the new merged account via Maxis app.

• What about different billing cycles?

  If your mobile and fibre accounts have different billing cycles, the merged account will follow the billing cycle of the new account. This may result in a prorated bill to align the cycles. You can check your new billing cycle date anytime in the Maxis app after the merge.
  

• Will my credit limit change?

  Adding a mobile line to a fibre account could result in an adjusted credit limit. You will receive SMS to inform on the new credit limit after the merge.
  

• I keep accounts separate for claim or other reasons. What should I be aware of?

  If you prefer to keep your accounts separate for insurance, corporate, or other claim reasons, you may opt out by replying to the SMS before the due date.
  

• What happens to my bill format (paper bill vs eBill)?

  The merged account will use one bill option. If you haven’t sign up eBill yet, we will suggest you to subscribe to eBill. Refer benefits of subscribing to eBill .
  

• How do I know if both my mobile and fibre services will be merged?

  We will notify eligible customers by SMS with details of the planned merge, the effective date, and any actions required from you.
  

• How can I opt out before the merge takes place?

  If you receive the SMS notification and do not want your accounts merged, reply to the SMS with the opt‑out code/instruction provided. We will exclude you from the auto‑conversion.
  

• What if I change my mind after the accounts have already been merged?

  If the merge has already been completed and you wish to reverse it, please contact us to split your mobile line into a new account to keep it separate.
  

• Will any of my promotional benefits or device offers be affected?

  Your promotional benefits and device offers will not be affected by the account merge. All existing rebate offers and device contract will continue as usual without interruption.