iPhone Air, iPhone 17 Pro & iPhone 17 Pro Max Promotion - AirPods 4

EXPAND ALL COLLAPSE ALL

• What is this promotion?

  Customers who purchase an eligible iPhone together with an eligible Maxis Postpaid plan under an eligible Maxis Zerolution or Maxis Device Contract (K2) during the promotion period will receive one (1) AirPods 4, subject to eligibility and while campaign stocks last.

• When is the promotion period?

  The promotion runs from 20 July 2026 until 31 August 2026, or while campaign stocks last, whichever comes first.

• Which iPhone models are eligible?

  The following iPhone models are eligible:

  • iPhone Air (all storage capacities) 
  • iPhone 17 Pro (all storage capacities)
  • iPhone 17 Pro Max (all storage capacities) 

• Which Maxis Postpaid plans are eligible?

  The following Maxis Postpaid plans are eligible:

  • Maxis Postpaid 139
  • Maxis Postpaid 169
  • Maxis Postpaid 199
  • New Maxis Family Plan 299
  • New Maxis Family Plan 399

• Which device contracts are eligible?

  The following device contracts are eligible:

  • Maxis Zerolution
  • Maxis Device Contract (K2)

• Who is eligible for this promotion?

  The promotion is available to customers who are eligible to sign up for an eligible Maxis Zerolution or Maxis Device Contract (K2), purchase an eligible iPhone, and subscribe to an eligible Maxis Postpaid plan during the promotion period.

• Which purchase channels are eligible?

  This promotion is available through:

  • Maxis Centres
  • Maxis Exclusive Partners (MEPs)
  • Maxis Online Store
  • Telesales

• What is considered a successful purchase?

  A successful purchase is an eligible iPhone purchase with an eligible Maxis Postpaid plan under an eligible Maxis Zerolution or Maxis Device Contract (K2) that has been successfully submitted into the Maxis ordering system during the promotion period.

• I placed an order before the promotion started. Am I eligible?

  No. Only successful purchases made during the promotion period are eligible.

• I placed my order during the promotion period, but it was submitted after the promotion ended. Am I still eligible?

  Eligibility is based on the successful submission of your order into the Maxis ordering system during the promotion period.

• Can I purchase the iPhone outright and still receive the AirPods 4?

  No. Outright device purchases are not eligible for this promotion.

• Can I receive more than one AirPods 4?

  Yes. Each eligible iPhone purchased under a separate eligible order qualifies for one (1) AirPods 4.

• Is the AirPods 4 guaranteed?

  The AirPods 4 is available while campaign stocks last.

• Will I receive my AirPods 4 together with my iPhone?

  No. The AirPods 4 will be delivered separately from your iPhone.

• When will I receive my AirPods 4?

  The AirPods 4 is expected to be delivered within 3–14 working days after your iPhone has been successfully delivered or collected, subject to logistics arrangements.

• Can I choose a different Apple AirPods model instead?

  No. This promotion is only applicable to AirPods 4.

• Can I exchange the AirPods 4 for cash, credit or another product?

  No. The AirPods 4 cannot be exchanged for cash, credit, discounts or another product.

• Can I transfer my AirPods 4 to another person?

  No. The AirPods 4 is non-transferable.

• Where will my AirPods 4 be delivered?

  The AirPods 4 will be delivered to the address registered for your order.

• Can I change my delivery address after placing my order?

  No. Changes to the delivery address after order confirmation will not be accepted.

• Do I need to verify my identity during delivery?

  Yes.

  To ensure secure delivery, identity verification is required before the AirPods 4 is handed over.

• What verification is required?

  Depending on your purchase channel, verification may include:

  Maxis Online Store

  • Transaction Authorisation Code (TAC) sent to your registered mobile number.

  Retail and other channels

  • Verification of your Name, NRIC/Passport and address.

• Can someone else receive the AirPods 4 on my behalf?

  The AirPods 4 will only be handed over after successful verification. The recipient must be able to complete the required verification.

• What happens if I miss my delivery?

  The delivery partner will contact you to arrange another delivery.

• What happens if delivery fails?

  If delivery cannot be completed after three (3) delivery attempts, the AirPods 4 may be forfeited.

• What happens if I cancel my order?

  If your eligible iPhone order is cancelled, you will no longer be entitled to the AirPods 4.

• What happens if I exchange my iPhone due to a device issue?

  If your eligible iPhone is exchanged due to an approved device issue, such as a Dead on Arrival (DOA) or manufacturer defect, your entitlement to the AirPods 4 will not be affected.

• What happens if I terminate my device contract early?

  You may terminate your Maxis Zerolution or Maxis Device Contract (K2) at any time, subject to the applicable early termination charges.

  You are not required to return the AirPods 4 after it has been successfully delivered.

• Does the AirPods 4 come with a warranty?

  Yes. The AirPods 4 is covered under Apple's manufacturer warranty.

• Who should I contact for warranty or product issues?

  For warranty claims or product-related enquiries depend on when the issue is discovered.

  • Issue found during delivery: Please notify the courier and a new AirPods 4 will be delivered at a later date.
  • Issue found after delivery: Please contact the Apple Support Hotline: 1800 803 638 from Monday to Friday, 9:00am – 6:00pm