Frequently Asked Questions

FAQ - Maxis Home Fibre Year End Touch ‘n Go eWallet Credits Campaign

Version 1 October 2026

  • Maxis is offering up to RM200 in Touch ’n Go eWallet credits to customers who sign up and successfully activate a new Maxis Home Fibre 300 Mbps, 500 Mbps, 1 Gbps, or 2 Gbps plan via the Maxis Online Store. Rewards are granted on a first-come, first-served basis during the campaign period.

  • The campaign runs from 1 October 2026 to 31 December 2026 (both dates inclusive).

  • You must sign up and successfully active a new Maxis Home Fibre 300Mbps, 500Gbps, 1Gbps, or 2Gbps plan during campaign period.

  • You will receive Touch ’n Go eWallet credits corresponding to your selected Maxis Home Fibre plan (see table below). 

    Maxis Home Fibre Plan Touch ‘n Go e-Wallet credit (RM)
    300 Mbps 50
    500 Mbps 100
    1 Gbps 100
    2 Gbps 200

  • No. This reward is exclusive to online sign-ups via the Maxis Online Store.

  • You will receive your Touch ’n Go eWallet credits based on the schedule below.

    Group Activation period
    		 Reward Credit Date
    1 1 until 31 October 2026 10 November 2026
    2 1 until 30 November 2026 10 December 2026
    3 1 until 31 December 2026 11 January 2027

    Download the Touch ’n Go eWallet app and register using your newly registered mobile number to receive your credits. You will be notified in the app (Inbox > Activities) once the credits have been added to your eWallet.

    If the initial fulfilment fails, Maxis will notify you via SMS and attempt to credit your reward twice, as per the schedule above. If both attempts fail, the reward will be forfeited.

    Group Re-attempt 1 (if first attempt fails) Re-attempt 2 (if second attempt fails)
    1 17 November 2026 24 November 2026
    2 17 December 2026 24 December 2026
    3 18 January 2027 25 January 2027

  • The campaign is capped at 800 eligible redemptions overall.

    Each NRIC is limited to one (1) Touch ‘n Go eWallet credit reward.

  • For Touch ’n Go eWallet credit enquiries, you may contact Touch ’n Go eWallet at:

  • Your reward credits never expires! Enjoy using it anytime. To ensure smooth delivery:

    • Register your Touch 'n Go account using your new Maxis number
    • Check "Inbox > Activities" in your Touch 'n Go app
    • Note your fulfilment date from the schedule above
    • Still missing? Contact Touch 'n Go support:
      Email: cfmssupport@tngdigital.com.my
      Call: 03-5022 3888 (7am-10pm daily)
      In-app Help Centre

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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