FAQ - Maxis Home Fibre CNY and Raya Touch ‘n Go eWallet Credits Campaign

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• What is the Maxis Home Fibre CNY and Raya Touch ‘n Go eWallet Credits Campaign

  Maxis is offering up to RM200 in Touch ’n Go eWallet credits to customers who sign up and successfully activate a new Maxis Home Fibre 300 Mbps, 500 Mbps, 1 Gbps, or 2 Gbps plan via the Maxis Online Store. Rewards are granted on a first-come, first-served basis during the campaign period.
  

• What is the campaign period?

  The campaign runs from 10 February 2026 to 30 April 2026 (both dates inclusive).
  

• Who is eligible for this campaign?

  You must sign up and successfully active a new Maxis Home Fibre 300Mbps, 500Gbps, 1Gbps, or 2Gbps plan via Maxis Online Store during campaign period.
  

• How much Touch ’n Go eWallet credits is rewarded?

  You will receive Touch ’n Go eWallet credits corresponding to your selected Maxis Home Fibre plan (see table below).
  

  Maxis Home Fibre Plan	Touch ‘n Go e-Wallet credit (RM)
  300 Mbps	50
  500 Mbps	100
  1 Gbps	100
  2 Gbps	200

• Does the campaign apply to purchases made at any Maxis retail outlet?

  No. This reward is exclusive to online sign-ups via the Maxis Online Store.
  

• How will customers receive the Touch ’n Go eWallet credits?

  You will receive your Touch ’n Go eWallet credits based on the schedule below.
  

  Activation period	Reward Credit Date
  10 until 28 February 2026	10 March 2026
  1 until 31 March 2026	10 April 2026
  1 until 30 April 2026	11 May 2026

  Download the Touch ’n Go eWallet app and register using your newly registered mobile number to receive your credits. You will be notified in the app (Inbox > Activities) once the credits have been added to your eWallet.

  If the initial fulfilment fails, Maxis will notify you via SMS and attempt to credit your reward twice, as per the schedule above. If both attempts fail, the reward will be forfeited.
  

  Re-attempt 1 (if first attempt fails)	Re-attempt 2 (if second attempt fails)
  17 March 2026	24 March 2026
  17 April 2026	24 April 2026
  18 May 2026	25 May 2026

• What is the maximum number of TNG eWallet rewards an individual NRIC may receive under this campaign?

  The campaign is capped at 600 eligible redemptions overall.
  Each NRIC is limited to one (1) Touch ‘n Go eWallet credit reward.
  

• Who should I contact for Touch ’n Go eWallet credit issues?

  For Touch’nGo eWallet credit enquiries, customers may contact Touch’nGo eWallet at:

  • Email: cfmssupport@tngdigital.com.my; or
  • Phone: +603 5022 3888 (Mon-Sun, 7.00am – 10.00pm)
  • Submit a request via the Touch’nGo eWallet Help Centre.

• What is the validity period of the Touch ’n Go eWallet credits?

  Your reward credits never expires! Enjoy using it anytime. To ensure smooth delivery:

  • Register your Touch 'n Go account using your new Maxis number
  • Check "Inbox > Activities" in your Touch 'n Go app
  • Note your fulfilment date from the schedule above
  • Still missing? Contact Touch 'n Go support