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Frequently Asked Questions

Unlimited Passes

  • There are 5 roaming passes:

    1. 1 day Unlimited Data pass at RM29 (single country pass)
    2. 1 day Unlimited Calls and SMS pass at RM15 (single country pass)
    3. DataRoam Pass at RM38/ day (single country pass)
    4. 7 days ASEAN Plus Unlimited Data pass at RM49 (multi country pass)
    5. 30 days World Unlimited Data pass at RM99 (multi country pass)
  • Maxis Roaming passes are available for you if you are on Maxis Postpaid, Maxis Unlimited Postpaid and Fibre, Maxis Postpaid Share and Maxis Tablet plans.

  • Here is the summary of where you can use each of the passes:

    Pass Name Price Destination Countries Tips
    1 Day Unlimited Data (single country pass) RM29 Brunei, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Philippines, Singapore, Taiwan, Thailand & Vietnam.

    This pass is country specific. Example, if you bought the pass in Singapore, and travel to Indonesia on the same day, the pass is not applicable for Indonesia, and you have to get a new pass for Indonesia.
    • Use this pass if your stay is only 1 day.
    • This pass will be activated automatically when your data roaming usage is detected and reaches a preset limit.
    • If this pass is activated and you activate one of the following passes on the same day/before the pass expires, the charge for this pass will be waived.
      • 7 Days ASEAN Plus Unlimited Data or
      • 30 Days World Unlimited Data pass, charges

    7 Days ASEAN Plus Unlimited Data (multi country pass)

    RM49 Brunei, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Philippines, Singapore, Taiwan, Thailand & Vietnam.
    • If you are going to one or more of the listed countries, choose this if your stay is more than 1 day and not more than 7 days.
    • If you stay is longer than 7 days, activate the 30 days World Unlimited Data pass for greater savings.
    • You have to activate this on your Maxis app, Maxis Care, and Easy Menu *100#
    • You may activate this pass at departure or day 1 of your arrival.
    • If you activate this pass and the 1-Day Unlimited Data on the same day; the charge for the 1-Day Unlimited Data will be waived.
    1 Day  DataRoam Pass (single country pass) RM38 Available for more than 100 over countries.
    Check availability on Maxis app or web at https://www.maxis.com.my/en/mobile-plans/maxis-roaming/
    • This pass will be activated for you automatically when your data roaming usage is detected and reach a preset limit.
    • Use this if your stay is only 1 day or if 30 Days World Unlimited Data is not available.
    • If this pass is activated and you activate the following passes on the same day/ before the pass expires, the charge for this pass will be waived.
      • 30 Days World Unlimited Data pass, charges
    • If you activate this pass is activated and on the same day you activate the 30 Days Unlimited Data pass on the same day; the charge for this pass will be waived.
    30 Days World Unlimited Data (multi country pass) RM99 Available for more than 60+ over countries.
    Check availability on Maxis app or web at https://www.maxis.com.my/en/mobile-plans/maxis-roaming/
    • Choose this pass if your stay is more than 2 days in countries with 1 Day DataRoam pass and this pass is also available; or your stay in countries listed in Asean Plus is more than 7 days.
    • You have to activate this pass on your Maxis appMaxis Care, and Easy Menu *100#
    • You may activate this pass at departure or day 1 of your arrival.
    • If you activate this pass, and charge for 1-Day DataRoam pass or 1-Day Unlimited Data pass which is activated on the same day will be waived.
  • We will auto opt in the the 1 day passes such as 1 day Unlimited Data pass at RM29, 1-day Unlimited Calls and SMS pass at RM15 and DataRoam Pass at RM38/ day usage is detected and reached a preset limit that make buying a 1-day pass would give you better value.

    For long validity passes, 7 days ASEAN Plus Unlimited Data pass at RM49 and 30 days World Unlimited Data pass at RM99; you may subscribe them on the roaming section of Maxis app, Maxis Care or dial *100#

  • We offer 3 types of data roaming passes; there are the 1-day passes, 7-day pass and 30-day pass.

    The 1-day data passes will be auto activated when your usage is detected and reached a preset limit that, buying a 1-day pass would give you better value.

    The 7-day and 30-day passes have to be purchased by you on Maxis app or Maxis Care.

    To buy on Maxis app, on the service page for your mobile line which is roaming, tap on roaming, select your destination, and tap to buy if the these passes are available at your destination.

    To buy on Maxis Care, on the service page for your mobile line, go to the Internet section, select Roaming, select your destination, and tap to buy if the these passes are available at your destination.

  • Yes, you will receive an SMS when your pass has been successfully activated. Alternatively, you can check via Maxis app or Easy Menu by dialing *100#.

  • We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limit, you will be informed and will be surfing on a reduced speed.

    The fair usage is 2GB of high speed data daily and unlimited quota at a reduced speed of 1Mbps which allows fairly good user experience for standard definition streaming.

  • There are no additional charges. Once you have reached the Fair Usage Policy limit, you will be surfing on a reduced speed.

  • For more information on the SSTC, go to https://www.maxis.com.my/maxisroamingsstc

  • The 1 day Unlimited Data pass at RM29 provides you unlimited data when you roam the 13 ASEAN and selected APAC countries.

  • The 1 day Unlimited Data pass is available in Brunei, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Philippines, Singapore, Taiwan, Thailand & Vietnam.

  • This pass is auto subscribed for you when you turn on data roaming and start using data in the eligible countries.

  • The 1 day Unlimited Data pass is a day pass at RM29. The pass is valid until midnight of the visiting country’s capital city time. For example, if you are in China, the pass expires at 12 midnight Beijing time.

  • Both the passes are country specific. For example, Singapore passes cannot be used in Thailand or other eligible countries.

    If you are traveling to multiple countries in a day, you will need to activate another pass for each country and browse/latch on to the respective preferred operators. Alternatively, to enjoy greater savings, you may purchase a 7 days ASEAN Plus Unlimited Data or 30 days World Unlimited Data pass within the same day.

  • Yes, you may! If you upgrade to 7 Days ASEAN Plus Unlimited Data pass before you 1 Day Unlimited Data pass expires, you will only be charged for the 7 Days ASEAN Plus Unlimited Data pass.

  • Yes, you may! If you upgrade to 30 days World Unlimited Data pass before you 1 Day Unlimited Data pass expires, you will only be charged for the 30 days World Unlimited Data pass.

  • The 1 Day Unlimited Calls and SMS pass at RM15 allows you to receive and make unlimited calls and SMS to mobile/fixed numbers within the country travelled and back to Malaysia.

    Your first 3 SMS will be at RM3; your subsequent usage will entitle you for unlimited calls & SMS @ RM15. Your IDD calls and SMS will be charged at pay-per-use.

  • The 1 Day Unlimited Data pass is available in Brunei, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Myanmar, Philippines, Singapore, Taiwan, Thailand & Vietnam.

  • This pass is activated for you when you make/receive any calls or send more than 3 SMS within the roaming country and back to Malaysia.

  • The 1 Day Unlimited Calls and SMS is a day pass. The pass is valid till midnight of the capital city of roaming country. For example, if you are in China, the pass expires at 12 midnight Beijing time.

  • The 1 Day Unlimited Calls and SMS pass is country specific. For example, Singapore passes cannot be used in Thailand or other eligible countries.

  • The 7 Days ASEAN Plus Unlimited Data pass at RM49 gives you unlimited data in 13 ASEAN & selected APAC countries.

    This pass is available only through purchase on Maxis app and *100#.

    When you are traveling for more than 1 day in any one of the 13 countries, it is advisable for you to purchase this pass in order to enjoy better value.

  • The 7 Days ASEAN Plus Unlimited Data pass can be in Brunei, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Philippines, Singapore, Taiwan, Thailand & Vietnam.

  • You may buy to this pass at Maxis app or dial *100#.

  • The 7 Days ASEAN Plus Unlimited Data pass is RM49. The pass is valid for 7 days from the date of purchase. For example, if you purchased the pass on 7 Aug 2020, it would expire on 13 Aug 2020, 11:59pm Malaysia time.

  • Yes, the pass is valid for usage in all the 13 countries throughout its validity. Just ensure you are browsing on to the preferred operator.

  • You just need to have one active 7 days ASEAN Plus Unlimited pass. You may purchase the pass again once your pass expires.

  • Upgrade is not available. If you purchase the 30 Days World Unlimited pass when your 7 Days ASEAN Plus Unlimited Data pass is still active, you will be charged for both the 7 Days ASEAN Plus Unlimited Data & 30 Days World Unlimited pass.

  • The pass cannot be unsubscribed or cancelled. You would be charged RM49 upon successful purchase of the pass.

  • The 30 Days Unlimited Data pass at RM99 gives you unlimited data in more than 60 countries around the world.

    This pass is available only through purchase on Maxis app and *100#.

    When you are traveling for more than 3 days in any one of the eligible countries, it is advisable for you to purchase this pass in order to enjoy better value.

  • The 30 Days World Unlimited Data pass is available in more than 60 countries.

    Pass Countries
    30 days World Unlimited Data Afghanistan India Pakistan
    Albania Indonesia Philippines
    Armenia Ireland Poland
    Australia Italy Portugal
    Austria Japan Qatar
    Bahrain Jordan Romania
    Bangladesh Kazakhstan Russia
    Belarus Korea Saudi Arabia
    Belgium Kuwait Serbia
    Brunei Kyrgyzstan Singapore
    Bulgaria Laos Slovak
    Cambodia Latvia Slovenia
    Canada Liechtenstein Spain
    China Lithuania Sri Lanka
    Croatia Luxembourg Sweden
    Czech Republic Macau Switzerland
    Denmark Macedonia Taiwan
    Estonia Malta Tajikistan
    Finland Montenegro Thailand
    France Nepal Turkey
    Georgia Netherlands United Arab Emirates
    Germany New Zealand
    Ukraine
    Greece Norway United Kingdom
    Hong Kong Oman United States of America
    Hungary Vietnam Uzbekistan
  • You may subscribe to this pass at Maxis app or dial *100#.

  • The pass is valid for 30 days from the date of purchase. For example, if you purchased the pass on 7 Aug 2020, it would expire on 5 Sept 2020, 11:59pm Malaysia time.

  • Yes, the pass is valid for usage in all the eligible countries throughout its validity. Just ensure you are browsing on to the preferred operator.

  • No. You are only allowed to have one active 30 days World Unlimited Data pass at any point in time. You may purchase the pass again once your pass expires.

  • There isn’t any upgrade for this pass as this is the best pass we have to offer as it can be used around the world.

  • The pass cannot be unsubscribed or cancelled. You would be charged RM99 upon successful purchase of the pass.

Take a global tour with Maxis Roaming

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service