The following Maxis roaming passes are eligible for complimentary Maxis Travel Care:

1. 7 days ASEAN Data Pass
2. 7 days APAC Data Pass
3. 15 Days Multi country Data Pass
4. 30 Days Multi country Data Pass

You can redeem Maxis Travel Care if you are:

• Malaysian whose age (last birthday) 18 years old or above; and
• Main Account or principal line or supplementary line holder of the eligible Account registered with Maxis.

You can be covered by Maxis Travel Care if you are:

• Child: Entry age (last birthday) between 30 days and 17 years old;
• Adult: Entry age (last birthday) between 18 and 70 years old; and
• Malaysian; and
• Main Account or principal line or supplementary line holder of the eligible Account registered with Maxis.

Note: For an Insured Person who is a child, the holder must be his/her parent or guardian.

You are covered during your trip within the same area of coverage as your Maxis roaming pass. The coverage period commences from whichever the following occurs later:

• the time you activated your Maxis roaming pass or
• the time you leave your home or place of work in Malaysia or
• starts from the Effective Date of Coverage as stated in the Certificate of Insurance;

until the time you return in Malaysia, and ceases on whichever of the following occurs first:

• the Expiry Date of Coverage as specified in the Certificate of Insurance;
• your arrival at home or place of work in Malaysia; or
• 24 hours after your arrival in Malaysia.  

Maxis Travel Care covers the countries based on the area of coverage categorized as follows:

Maxis Broadband Sdn. Bhd. is a registered corporate agent of AIA General Berhad. The insurance policy is underwritten by AIA General Berhad.

Upon successful activation of your roaming pass and approval by AIA, you will receive your e-certificate of insurance via email with:

• Certificate Number
• Period of Insurance (same date and time as your roaming pass)
• Area of Coverage
• Coverage details as stated in the Policy Wording and Product Disclosure Sheet.

No email? You may contact AIA Online Customer Service via WhatsApp at 019 629 9660 or email my.aiaonline@aia.com during operating hours (8.30 a.m. – 5.30 p.m. on Mon to Thu, 8.30 a.m. – 4.30 p.m. on Fri, excluding public holidays).

Yes, each Maxis account can redeem Maxis Travel Care for yourself (as the principal line holder) and your family or a group of maximum 7 persons (as the supplementary line holders) who are travelling on the same trip, provided that the principal/supplementary lines have purchased a Maxis roaming pass.

Kindly note that only an individual aged above 18 years old are allowed to redeem Maxis Travel Care. The Redeemer does not need to be travelling with the Insured Person(s).

No, each person is only eligible to be covered under one (1) in-force and active certificate of insurance at any time for the same trip. In the event the Insured Person is covered by mutiple certificates of insurance, the Insurer will pay for one claim only. However, you can redeem multiple Maxis Travel Care certificate of insurance covering different trips.

Example:
You will have two (2) Maxis Travel Care certificates of insurance under the following scenarios:

1. You purchased a 7 days ASEAN roaming pass for the period of 1 December 2025 to 7 December 2025 and redeemed Maxis Travel Care; and
2. You purchased a 7 days APAC roaming pass for the period of 5 December 2025 to 10 December 2025 and redeemed Maxis Travel Care.

You will be isssued with two (2) Maxis Travel Care certificates of insurance for respective trips as mentioned above. However, if a claim occurs between 5 to 7 December 2025, you are only eligible for one claim.

It means a sickness or condition that occurred before the effective date of coverage.

AIA will not pay for any claim in respect of the following:

• Baggage delay not reported immediately upon delivery to the common carrier;
• Baggage legally delayed, held, detain or confiscated by customs, immigration and/or other public authorities;
• Insured Person failure to obtain a written confirmation from the operator of common carrier on the baggage delivery time;
• Less than 3 consecutive hours of delay.

Note: The list is not exhaustive. Kindly refer to the policy contract here for the full list of exclusions applicable to Baggage Delay.

No, the coverage will not terminate immediately. Coverage will remain in force/ active until the expiry of the certificate for the Insured Person. However, the Insured Person will not be eligible to redeem the insurance again for the next trip after the current certificate of insurance expires.

It is important that you inform us of any change on your contact details. You may request to update your personal details by contacting AIA Online Customer Service via email at my.aiaonline@aia.com during the operations hours (8:30 a.m. – 5:30 p.m. on Mon to Thu, 8:30 a.m. – 4:30 p.m. on Fri, excluding public holidays).

No, you are not allowed to change your travel date(s) after you have received your Maxis Travel Care certificate of insurance.

As per Government regulations all persons should be given the option to nominate beneficiary upon obtaining an insurance certificate. With a beneficiary nominated upfront, it will ease the claims process and approval for accidental death claim. You can nominate anyone, but the nominee has to be a person/individual. You cannot put an organization as a nominee.

For Product Information:
Please visit the Maxis app > Service Details > Roaming Passes & Rates  > Redeem Now for more information or you can find more information from Product Disclosure Sheet and Policy Wording.

For General Enquiries:
Should you require additional information, please contact AIA Online Customer Service via WhatsApp at 019 629 9660 or email my.aiaonline@aia.com during the operating hours (8:30 a.m. – 5:30 p.m. on Mon to Thu, 8:30 a.m. – 4:30 p.m. on Fri, excluding public holidays).