Schedule a Data Roaming Pass

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• What is the “Schedule Roaming Pass” feature on the Maxis app?

  The Schedule Roaming Pass lets you plan ahead by setting the activation of a long validity roaming pass (valid for more than 1 day) at a date and time that suits you best.

  • You can schedule activation anytime from 2 weeks up to 6 hours before your chosen start time.
  • If you select only the date without a specific time, the pass will automatically activate at 12:00 AM Malaysia time on that day.

  
  This handy feature ensures your roaming pass is ready exactly when you need it — no more manual activation worries while you’re traveling!

• Which roaming passes can I schedule for activation?

  You can schedule activation for these long-validity data roaming passes available on the Maxis app:

  • 3 Days ASEAN pass at RM39 (multi country pass)
  • 7 Days ASEAN pass at RM 49 (multi country pass)
  • 7 Days APAC pass at RM 69 (multi country pass)
  • 15 Days Multi country Data pass at RM99 (include Aeromobile)
  • 30 Days Multi country Data pass at RM149 (include Aeromobile)

  
  These passes are available for customers on any Maxis mobile plans.

• Can I schedule the activation of a 1-day data roaming pass?

  To give you the best value, 1-day data roaming passes in eligible countries activate automatically once your data usage hits a certain limit. Because of this, scheduling activation for 1-day passes isn’t available.
  

• Is there a time frame to schedule a roaming pass?

  Yes! You can schedule a long validity roaming pass activation on the Maxis app anytime from 14 days up to 6 hours before your chosen start date (before 12:00 AM Malaysia time).

  If you miss this window, don’t worry — you can still purchase and activate the pass immediately through the
  Maxis app whenever you need it!
  

• Will I be charged when I schedule a roaming pass? What if I cancel it later?

  You won’t be charged when you schedule the pass—charging only happens once the pass is successfully activated.

  If you need to cancel your scheduled pass, make sure to do so at least 2 hours before activation or before 4:00 AM on the activation day to avoid any charges.
  

• How do I schedule a roaming pass?

  Here is how you do it:

  1. Login to your Maxis app, tap on “Roaming”
     
  2. Select your destination country for the available data roaming passes. 
  3. Select your desired long validity pass based on your destination and duration of stay.
  4. Make your choice between immediate pass purchase/ activation or Schedule roaming.
  5. Select “Yes” for Schedule roaming and select the date.
  6. Check and confirm if the pass summary information i.e activated date and time, and the expiry date time are correct. 
  7. Upon confirm on app, you will receive a SMS sent to customers to inform that, your selected roaming pass will be activated on [Date & Time] & Expiry [Date & Time]. 
  8. You will receive a reminder on pass activation, 24 hours before the scheduled pass activation time. 
  9. You will be notified via SMS upon successful / failure of scheduled pass activation.

  
  Please note that, scheduling is not allowed if your line/ or Maxis account is barred or on suspension status.

• How do I check my roaming pass in schedule?

  Login to Maxis app, at the home page, the scheduled pass will be displayed in the middle of home page, on top of What’s Hot banners till scheduled activation date/ time.
  

• Can I schedule more than one long-validity roaming pass activation?

  Yes, you can schedule multiple long-validity roaming passes—but not the same type of pass to activate on the same day. For example, you cannot activate two separate 7-Day ASEAN passes on the same date.

  However, scheduling different types of passes on the same day is allowed. For instance, you can schedule a 7-Day ASEAN pass and a 30-Day Multi-Country Data pass to activate simultaneously, and both will work.

  Important: If you already have an active pass of the same type when your scheduled pass tries to activate, the new activation will be rejected, and you’ll receive an SMS notification.
  

• What happens if I schedule a 7-Day ASEAN pass, but the 1-Day DataRoam Pass (RM38 or RM29) is automatically activated when I arrive?

  If the 1-Day DataRoam Pass is automatically activated on the same day your scheduled long-validity pass (like the 7-Day ASEAN pass) starts, the RM38 or RM29 fee for the 1-Day pass will be waived—so you won’t be charged twice.

  Important: This waiver only applies to automatic activations. If you manually purchase a 1-Day DataRoam Pass on the same day you have an active long-validity pass, the waiver does not apply, and you will be charged for both.
  

• How do I make changes to a scheduled roaming pass?

  To change the type of pass or the activation date, you’ll need to cancel your existing scheduled pass first, then schedule a new one once the cancellation is confirmed.
  

  Here how to do it on the Maxis app:

  1. On the homepage, tap on Roaming Pass Scheduled Summary.
  2. Select the pass you want to change and tap the “CANCEL PASS” button.
  3. After successful cancellation, you can go ahead and schedule a new pass with your updated preferences.
     

• What if the activation of my scheduled pass of 7 Days ASEAN Plus pass or any of the long validity pass failed or was not activated on the requested date?

  You may buy your desired pass on the Maxis app which will activate immediately for your usage.

  For successful activation of your schedule pass, please ensure your line/ account is current, not barred or in suspended status.

• How will I know if my scheduled pass is activated successfully?

  You will receive an SMS notification. You may also check status of roaming pass on Maxis app.
  

• Where can I check a history of my scheduled passes transactions?

  Upon activation or failure of scheduled pass, you will no longer be able to view history. All passes successfully activated will be billed to you in your monthly bill.

• Can I cancel a scheduled roaming pass?

  Yes, you can cancel a scheduled roaming pass—just make sure to do so at least 2 hours before the activation time, on the activation day.

  How to cancel your scheduled pass on the Maxis app:

  1. On the Home page, tap your scheduled pass.
  2. On the pass details page, tap “CANCEL PASS.”
  3. Confirm the cancellation.
  4. You’ll receive a confirmation prompt that the cancellation was successful.
  5. The cancelled pass will no longer appear on your Home page.
     

  
  Important:

  • Cancellations must be made at least 2 hours before activation time on the activation date.
  • Please be aware that scheduled system maintenance may occur between 2:00 AM and 7:00 AM, which might affect cancellation during these hours.
    

• Who can cancel a scheduled roaming pass?

  Only the person who originally scheduled the roaming pass can cancel it

  • If the principal line scheduled the pass for multiple lines (including shared lines), cancelling will affect all those lines. After cancellation, the principal line can reschedule the roaming pass if it’s still within the allowed scheduling period.
  • A shared line user can only cancel a scheduled pass if they scheduled it themselves.

• I have scheduled the 3 days ASEAN pass to be activated on 6.00am on 20 Mar 2024. Will it last until 5.59am of 23 March 2024 or do I need to add a new pass? If I need to use from 12.00am to 4.00am on that 23 March 2024?

  Yes, your 3-Day ASEAN pass activated at 6:00 AM on 20 March 2024 will be valid until 5:59 AM on 23 March 2024 (Malaysian Time). This means you’re covered during the entire period, including from 12:00 AM to 4:00 AM on 23 March.

  You don’t need to buy an additional pass for that timeframe.
  

  You can always check your pass’s exact expiry date and time via the confirmation SMS or in the Maxis app.

• If I schedule a 3-Day ASEAN pass to activate at 6:00 AM on 20 March 2024, will it last until 5:59 AM on 23 March 2024? What if I need coverage from 12:00 AM to 4:00 AM on 23 March?

  Each roaming pass is valid for the number of days purchased, counted as full 24-hour periods starting from the exact activation date and time — converted to Malaysian Time for consistency.

  So, your 3-Day ASEAN pass activated at 6:00 AM on 20 March 2024 will expire at 5:59 AM on 23 March 2024.

  If you need data coverage between 12:00 AM and 4:00 AM on 23 March, you will need to purchase an additional pass or extend your coverage accordingly.

  You can always check the exact expiry date and time in the confirmation SMS or via the Maxis app .