5G Roaming

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• Where can I roam and enjoy 5G connection while roaming using my Maxis line?

  5G roaming is available for Maxis (Consumer and Business) subscribers in the following countries: and more countries will be added soon. 

  • Australia (Optus)
  • Belgium (Orange & Proximus)
  • Brunei (DST Communications)
  • Bulgaria (Vivacom)
  • China (China Mobile & China Unicom)
  • Denmark (Telia & TDCMobil)
  • Estonia (Elisa, EMT & Tele2)
  • Finland (Elisa & Sonera)
  • France (Orange & Bouygues Telecom)
  • Germany (Telekom Deutschland)
  • Greece (Cosmote)
  • Hong Kong (HK CSL, Hutchison)
  • Indonesia (Telkomsel & Indosat)
  • Kuwait (Zain)
  • Latvia (LMT & Tele2)
  • Luxembourg (Orange & Tango)
  • Malta (Melita)
  • Lithuania (Telia & Tele2)
  • Netherlands (KPN)
  • New Zealand (Two Degrees & Spark)
  • Norway (Telia)
  • Oman (Oman Mobile)
  • Philippines (GlobeTel & Smart)
  • Poland (Orange & T-Mobile)
  • Portugal (NOS)
  • Qatar (Vodafone & Q-Tel)
  • Romania (Orange)
  • Singapore (Singtel & Starhub)
  • Slovakia (Orange & T-Mobile)
  • Slovenia (Telemach)
  • South Africa (MTN)
  • South Korea (SK Telecom)
  • Spain (Orange & Movistar)
  • Switzerland (Salt & Swisscom)
  • Sweden (Tele2 & Telia Sonera)
  • Taiwan (Chung Hwa & Taiwan Mobile)
  • Thailand (AIS-AWN & True Move)
  • United Kingdom (Telefonica/O2, EE Limited & Hutchison 3)

• What do I need, to be able to use 5G while roaming?

  Yes, you will be able to enjoy 5G while roaming in selected countries if you have the following:

  1. Active 5G access pass/Upgrade/Signed up to our 5G rate plans.
  2. Purchased a data roaming pass in a 5G enabled roaming country, check here for Maxis and here for Hotlink;
  3. 5G capable device. For a list of 5G capable devices please check here;
  4. 4G LTE SIM. To check, just dial *100*8*5# from your phone.
  5. Have 5G settings enabled on your device.

• I'm planning to travel abroad. How can I find out if 5G roaming is available in my destination country and how can I check this information myself?

  Accessing 5G while roaming depends on several factors, including Maxis' partnership agreements and the local network infrastructure in your destination country.

  1. Country and 5G availability:
     Here's how you can check 5G roaming availability and ensure you're ready:
     •  Maxis Website: 5G enabled roaming country, check here for Maxis and here for Hotlink
     • Maxis app. Choose Roaming and the preferred country
  2. Readiness: device & plan:
     Ensure Your Device and Plan are 5G-Ready:
     • 5G-Compatible Device: Make sure your mobile phone is a 5G-compatible device and set to 5G preferred.
     • 5G-Enabled Plan: Confirm that your current Maxis mobile plan supports 5G services.

• I'm connected to 5G while roaming previously. However, I can only connect to 4G at the moment. What can I do?

  Yes, you will be able to enjoy 5G while roaming in selected countries if you have the following:

  6. Active 5G access pass/Upgrade/Signed up to our 5G rate plans.
  7. To continue enjoying 5G roaming, please active 5G access pass or upgrade to our 5G Maxis Postpaid Plans via Maxis app.

• Which Apple device can I connect to 5G while roaming?

  As long as you are on iOS 16.4 above, and using any one of the devices listed below, you should be able to connect to 5G when while roaming if 5G network is available:

  • iPhone 12 series
  • iPhone 13 series
  • iPhone 14 series
  • iPhone SE 2022
  • iPad Pro 12.9-inch (5th generation or later)
  • iPad Pro 11-inch (3rd generation or later)
  • iPad Air (5th generation)
  • iPad mini (6th generation)
  • iPad (10th generation)