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Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Switch to Maxis Postpaid

  • You can switch to maxis by following the simple steps below:-

    Step 1: Sign up with Maxis and specify that you would like to switch your mobile number to Maxis. Upon successful registration, you will be given a SIM while waiting for your mobile number to be released by your existing service provider;
    Step 2: Reply to confirmation SMS from your existing service provider within the specified time; and
    Step 3: Insert your Maxis SIM into your phone once your number is successfully switched over.

     

    Tips for smooth switching process:-

    1. Your personal details register with us are matching with your details with the existing service provider
    2. You have terminated all your contracts with your existing service provider
    3. Paid all your overdue or outstanding amount with your existing service provider
    4. Not blacklisted by any telco service provider
    5. Reply to any SMS confirmation by your existing service provider within the specified time

     

    You may submit your request to switch your mobile number to Maxis at:

    1. Online
    2. Maxis Store
    3. Call us
  • It will only take 48 business hours time and the disruption to your mobile service will be minimal.

  • Once your number is successfully switched over, you will notice that your phone signal is lost (previous SIM card). You can change your current SIM card with the new Maxis SIM card just by inserting your new Maxis SIM. Then, you can start using our services as normal.

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels