Frequently Asked Questions
Switch to Maxis Postpaid
You can switch to maxis by following the simple steps below:-
Step 1: Sign up with Maxis and specify that you would like to switch your mobile number to Maxis. Upon successful registration, you will be given a SIM while waiting for your mobile number to be released by your existing service provider;
Step 2: Reply to confirmation SMS from your existing service provider within the specified time; and
Step 3: Insert your Maxis SIM into your phone once your number is successfully switched over.
Tips for smooth switching process:-
- Your personal details register with us are matching with your details with the existing service provider
- You have terminated all your contracts with your existing service provider
- Paid all your overdue or outstanding amount with your existing service provider
- Not blacklisted by any telco service provider
- Reply to any SMS confirmation by your existing service provider within the specified time
You may submit your request to switch your mobile number to Maxis at:
- Maxis Store
- Call us
It will only take 48 business hours time and the disruption to your mobile service will be minimal.
Once your number is successfully switched over, you will notice that your phone signal is lost (previous SIM card). You can change your current SIM card with the new Maxis SIM card just by inserting your new Maxis SIM. Then, you can start using our services as normal.
This is a form where you may submit your request for refund if there's any Deposit/Excess amount in your previous account with Maxis. The refund will be via telegraphic Transfer (TT) for Local Banks, Overseas Banks , DuitNow and Transfer Credit.
The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an exceess amount left in their deactivated accounts.
No, submission MUST be done by the registered owner ONLY.
NO, Refund to a 3rd party is NOT allowed.
Transfer as payment into related Active/Deactivate account is recommended.
Yes, it's open for Local and Foreign customers.
We allow refund to other currencies with the exceptions of "Chinese Renminbi", "New Taiwan Dollar" & "Korean Won"; these currencies must be converted to USD.
We will contact you within 7 working days for the verification from the submission date.
Local bank TT refund will be process within 14 working days and foreign refund is dependent on the Beneficiary /remittance Banker.
Bank account number is classified as a sensitive personal data as specified under the PDPA, hence our contact centre shall not obtain such information from customers.
You can be assured that your data are safe with us. Maxis has implemented sufficient security measures to protect our customer data and we fully comply to the Personal Data Protection Act
Need to get in touch with us?
Contact Maxis Customer Service