Service Termination

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• How do I terminate my mobile line?

  To request termination of your mobile service, please visit a Maxis Centre.

  Find your nearest Maxis Centre here.
  

• How can I check if I am still under contract?

  You can check your device contract details through the Maxis app.

  For other contractual commitments, including promotional rebates and bill rebate commitments, please visit a Maxis Centre.

• Is there a fee for terminating my mobile service?

  If your service is tied to an active device contract or other contractual commitment, an Early Termination Fee (ETF) may apply.

  Promotional rebates may also be forfeited upon termination.

• Do I need to settle my outstanding bills before terminating my service?

  Yes. Any outstanding or overdue charges must be settled before your service can be terminated.

  Monthly charges for the current billing period that have not yet been billed will be prorated and reflected in your final bill together with any unbilled usage.

  Please note that Value Added Services (VAS), where applicable, are not prorated.

• How are monthly charges calculated if I terminate my service before the end of my billing cycle?

  Monthly charges are prorated based on the number of days your service remained active during the billing cycle.

  Proration Formula
  (Number of Active Days ÷ Number of Days in the Billing Cycle) × Monthly Commitment

  Example
  If a service with a monthly commitment of RM79 is terminated on Day 15 of a 30-day billing cycle:
  (15 ÷ 30) × RM79 = RM39.50

• Will I receive a final bill after terminating my service?

  Yes. A final bill will be issued on your usual billing cycle after the service has been terminated.

  The final bill may include:

  • Prorated monthly charges
  • Unbilled usage
  • Applicable contractual charges
  • Outstanding charges on the account

• What happens to my advance payment or deposit after termination?

  Any advance payment or deposit will be used to offset charges in your final bill.

  If there is a remaining credit balance of more than RM30 after all charges have been settled, you may submit a refund request.

  Refund Request:
  https://www.maxis.com.my/en/faq/manage-account/refund-request/

• I have a supplementary line. What happens if I terminate my principal line?

  Supplementary lines cannot remain attached to a terminated principal line.

  Before terminating the principal line, the supplementary line must either:

  • Be changed to an eligible principal rate plan; or
  • Be attached to another eligible principal line, where applicable.

• My loved one has passed away. How do I terminate their Maxis service?

  We're sorry for your loss.

  Please visit a Maxis Centre with:

  • Death Certificate of the registered owner
  • Proof of kinship with the registered owner (for example, Marriage Certificate, Birth Certificate or Adoption Certificate)
  • Your MyKad or passport

  Find your nearest Maxis Centre:
  https://www.maxis.com.my/en/centre/store-locator.html