Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions


  • Maxis Postpaid plan is the Internet plan which offers unlimited voice calls, SMS and bundle with 4G and 5G Mobile Internet for Maxis Postpaid customers.

    It is only suitable for individual usage, but you have the option to share your data pool with others through a share line:

    Rate Plan Mobile Internet
    Maxis Postpaid 79 80GB (4G/5G) + 80GB (5G only) all-day
    Maxis Postpaid 109 100GB (4G/5G) + 200GB (5G only) all-day
    Maxis Postpaid 139 120GB (4G/5G) + 360GB (5G only) all-day
    Maxis Postpaid 169 150GB (4G/5G) + 600GB (5G only) all-day
    Maxis Postpaid 199 200GB (4G/5G) + 1,000GB (5G only) all-day
  • To register for Maxis Postpaid 79, 109, 139, 169 or 199, a one-month advance payment is required. For non-Malaysians, RM300 is applicable.
    *You must be 18 years and above and meet our credit requirements.

  • The new 5G Mobile Internet allocation is only for the New Maxis Postpaid Plans;

    To enjoy 5G Mobile Internet, please upgrade your plan at our website:

    Or you can find our friendly staffs at:

  • Yes, you may change, however you will incur the early termination charge as per your signed device contract which is calculated based on:

    Penalty Amount = [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 24 months)] + RM 100

    However, changing your plan to Maxis Postpaid 139 and above will not incur any termination charge.

  • No. The Maxis Postpaid 199 plan is the highest sharing data plan. To enjoy more data, you and your share line may purchase the add-on passes on our Maxis App.

    However, you can subscribe to any of the Maxis Broadband plans (Fibre / 4G WiFi) to enjoy unlimited sharing data.

    For more Maxis Broadband plan details, please visit:

  • The monthly commitment fee for your line(s) will be pro-rated in the first statement. However, Unlimited Call & SMS and your allocated Mobile Internet will not be pro-rated. From the second month onwards, you will be charged the full commitment fee.

  • Yes, it’s free to call 1800 toll free numbers from mobile phones, which has been in effect since January 2011.

    However, local call charges of RM0.15/min is applicable for calls to 1300 toll free numbers.

  • You will receive full quota upon plan upgrade.

  • You may change the share limit at any time, via the Maxis App.

  • Yes, the upgrade will be charged at the prorate.

    Rate Plan Charges
    Maxis Postpaid 98 (10/30 days) (Old Plan) 32.67
    Maxis Postpaid 109 (20/30 days) (New Plan) 72.67
    Total Billed 105.33
  • Yes, your bill for the following month will be charged and detailed to the plan that you’ve chosen to upgrade to.

  • To enjoy the new quota please activate your suspended line and subsequently upgrade your plan at our website or at our outlet.

  • The 5G access pass will be automatically deactivated when you upgrade to any of the new Maxis Postpaid plans.

  • Your, existing MISM service will not be able to be carried over to the new Maxis Postpaid plans. However, we have the new Maxis Connect Plans for Watch and Tablets. Contact us for more info.

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service