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Frequently Asked Questions


  • Maxis Postpaid plan (formerly known as MaxisONE Plan) is the Internet plan which offer limitless voice, SMS and bundle with Mobile Internet for Maxis postpaid customers.

    It is a plan for Individual usage only.

  • Yes, all existing and new customers on Maxis Postpaid plans will receive the new Mobile Internet as stipulated in the web.

  • Yes, you may change, however you will incur the early termination charge as per your signed device contract which is calculated based on

    Penalty Amount = [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 24 months)] + RM 100

  • No. The Maxis Postpaid 188 Share plan is the highest sharing data plan. To enjoy more data, you and your share line may purchase the add on passes.

  • The monthly commitment fee for your line(s) will be pro-rated in the first statement. However, Unlimited Call & SMS and your allocated Mobile Internet will be not pro-rated. From the second month onwards, you will be charged the full commitment fee.

  • Yes, It’s free to call 1800 toll free numbers from mobile phones, which has been in effect since January 2011.

    However, local call charges of RM0.15/min is applicable for calls to 1300 toll free numbers.

  • This plan is exclusive for residents of Sabah & Sarawak, including Labuan. It offers 30GB All Day Data monthly usage.

  • All you need is a billing address in Sabah, Sarawak or Labuan and you’re good to go.

  • We are making Maxis Postpaid plans even better. Maxis Postpaid plans mentioned below will enjoy more data from 4 June 2020. We are also enhancing the flexibility for principal by giving Maxis Postpaid Share 48 a single quota of 30GB and it is shareable principal and supplementary lines.

    Rate Plan Current New (from 4th June 2020)
    Maxis Postpaid 68 (Sabah & Sarawak) 15GB all-day 30GB all-day*
    Maxis Postpaid 98 20GB all-day*  + 10GB 4G weekend** 40GB all-day*
    Maxis Postpaid 108 30GB all-day* 50GB all-day*
    Maxis Postpaid 128 40GB all-day* 60GB all-day*
    Maxis Postpaid 158 50GB all-day* 80GB all-day*
    Maxis Postpaid 188 60GB all-day* 100GB all-day*
    Maxis Postpaid Share 48 10GB all-day + 10GB personal** 30GB all-day*
    Maxis Postpaid 248 70GB all-day* 110GB all-day*
    Maxis Postpaid 368 100GB all-day* 130GB all-day*
    Tablet 28 Plan 10GB* 30GB*

    **Non Sharable

  • We are processing all upgrades from 4 to 10 June 2020. You will be notified by SMS upon successful upgrade. The upgraded plans are available for new line activation from 4 June 2020 onwards.

  • You will receive full quota at upgrade.

  • We are keeping the existing limit for your share line which was activated before 4 June 2020. Example: if share line has 3GB share limit and 10GB personal, new share limit will be reset to 13GB; essentially the share line has the same amount of quota for usage. This will be reflected in Maxis app after the quota in your account have been successfully upgraded which we will notify you via SMS. After that you may change the limit for your share line(s) any time on Maxis app.

    If you add a Maxis Postpaid Share plan after 4 June 2020, the limit of usage will be set at 30GB and you can change it anytime on Maxis app.

  • In order to ensure there is no discrepancy in share line's limit of usage. Change of share limit will be temporarily unavailable from 4 to 10 June 2020. You may change the share limit from 11 June 2020 onwards on Maxis app and Maxis Self Serve.

  • No. This is a automatic, permanent and free upgrade, no price change for your monthly commitment.

  • There will be no change to your bill.

  • To enjoy the new quota please reactive your suspended line.

Refund Request

  • This is a form where you may submit your request for refund if there's any Deposit/Excess amount in your previous account with Maxis. The refund will be via telegraphic Transfer (TT) for Local Banks, Overseas Banks , DuitNow and Transfer Credit.

  • The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an exceess amount left in their deactivated accounts.

  • No, submission MUST be done by the registered owner ONLY.

  • NO, Refund to a 3rd party is NOT allowed.

  • Transfer as payment into related Active/Deactivate account is recommended.

  • Yes, it's open for Local and Foreign customers.

  • We allow refund to other currencies with the exceptions of "Chinese Renminbi",  "New Taiwan Dollar"  & "Korean Won"; these currencies must be converted to USD. 

  • We will contact you within 7 working days for the verification from the submission date.

  • Local bank TT refund will be process within 14 working days and foreign refund is dependent on the Beneficiary /remittance Banker.

  • You may reach us at 123 from Maxis and Hotlink mobile or 1-800-82-1123 from other Malaysia fixed and mobile lines 

  • Bank account number is classified as a sensitive personal data as specified under the PDPA, hence our contact centre shall not obtain such information from customers.

  • You can be assured that your data are safe with us. Maxis has implemented sufficient security measures to protect our customer data and we fully comply to the Personal Data Protection Act

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service