Frequently Asked Questions
Postpaid
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Maxis Postpaid plan (formerly known as MaxisONE Plan) is the Internet plan which offer limitless voice, SMS and bundle with Mobile Internet for Maxis postpaid customers.
It is a plan for Individual usage only.
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If you are not an existing Maxis customer; you must be 18 years and above and must meet our credit requirements. - Advance payment of one month of your mobile commitment plan may be applicable. - A deposit of RM300 for Maxis Postpaid 98, 108, 128, 158, 188 is chargeable for non-Malaysians subscribing for the Service(s).
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Yes, all existing and new customers on Maxis Postpaid plans will receive the new Mobile Internet as stipulated in the web.
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Yes, you may change, however you will incur the early termination charge as per your signed device contract which is calculated based on
Penalty Amount = [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 24 months)] + RM 100
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No. The Maxis Postpaid 188 Share plan is the highest sharing data plan. To enjoy more data, you and your share line may purchase the add on passes.
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The monthly commitment fee for your line(s) will be pro-rated in the first statement. However, Unlimited Call & SMS and your allocated Mobile Internet will be not pro-rated. From the second month onwards, you will be charged the full commitment fee.
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Yes, It’s free to call 1800 toll free numbers from mobile phones, which has been in effect since January 2011.
However, local call charges of RM0.15/min is applicable for calls to 1300 toll free numbers.
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This plan is exclusive for residents of Sabah & Sarawak, including Labuan. It offers 50GB All Day Data monthly usage.
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All you need is a billing address in Sabah, Sarawak or Labuan, and to sign up at any Maxis store in Sabah, Sarawak or Labuan and you’re good to go.
Refund Request
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This is a form where you may submit your request for refund if there's any Deposit/Excess amount in your previous account with Maxis. The refund will be via telegraphic Transfer (TT) for Local Banks, Overseas Banks , DuitNow and Transfer Credit.
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The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an excess amount left in their deactivated accounts.
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No, submission MUST be done by the registered owner ONLY.
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No, submission MUST be done by the registered owner ONLY.
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Transfer as payment into related Active/Deactivate account is recommended.
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Yes, it's open for Local and Foreign customers.
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We allow refund to other currencies with the exceptions of "Chinese Renminbi”, “New Taiwan Dollar” & "Korean Won"; these currencies must be converted to USD.
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We will contact you within 7 working days for the verification from the submission date.
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Local bank TT refund will be process within 14 working days and foreign refund is dependent on the Beneficiary /remittance Banker.
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You may reach us at 123 from Maxis and Hotlink mobile or 1-800-82-1123 from other Malaysia fixed and mobile lines
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Bank account number is classified as a sensitive personal data as specified under the PDPA, hence our contact centre shall not obtain such information from customers.
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You can be assured that your data are safe with us. Maxis has implemented sufficient security measures to protect our customer data and we fully comply to the Personal Data Protection Act
