FAQ – Maxis Postpaid Share 48 to Maxis Lite 48

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• I. Understanding the Change

  1. Why is my plan being updated to Maxis Lite 48?
     You are currently on the Maxis Postpaid Share 48 supplementary plan without a principal line. To ensure you can continue enjoying your current benefits, including unlimited calls and SMS and 50GB of data, your plan will be automatically moved to Maxis Lite 48.
  2. When will this change happen?
     Your plan will automatically be updated to Maxis Lite 48 by 28/09/2026 onwards. No action is required from you.
  3. Can I keep my current plan?
     No. Your current plan requires a principal line. To ensure you can continue enjoying your plan benefits, we’ll automatically move you to Maxis Lite 48. Your monthly fee will remain RM48 per month.

• II. Plan Details & Benefits

  4. What are the key benefits of Maxis Lite 48?
     You will continue to enjoy the same benefits as your Maxis Postpaid Share 48 plan:
     • Unlimited calls
     • Unlimited SMS
     • 50GB of data
  5. Is there an extra cost for this update?
     No. There is no fee for the plan update, and your monthly fee will remain RM48 per month.
  6. What happens if I use all my 50GB of data?
     After you have used all your 50GB, you can:
     • Continue browsing at a reduced speed for free; or
     • Purchase additional data passes via the Maxis app.

• III. Process & Confirmation

  7. How will I know that has been changed successfully?
     You’ll receive an SMS confirmation after your plan has been successfully updated.
  8. Will my mobile number or SIM card change?
     No. Only your plan will be updated. Your mobile number and SIM card will remain unchanged.

• IV. Your Options

  9. Can I choose a different plan instead?
     Yes. You may switch to an eligible Maxis Postpaid, Hotlink Postpaid or Family Plan through any of the following channels:
     • Maxis app
     • Maxis Centre
     • Customer Service by calling 123
     Standard eligibility criteria, principal line requirements and other applicable terms and conditions apply.
     Note: Once you leave Maxis Lite 48, you will not be able to return to this plan.

• V. Plan Availability

  10. Why isn’t Maxis Lite 48 available on your website?
      Maxis Lite 48 is only available to existing customers whose plans are being replaced. It is not available for new subscriptions.

• VI. Contract & Changes

  11. Is there a contract for Maxis Lite 48?
      No. Maxis Lite 48 has no lock-in period, contract or other commitment. You may change plans at any time, subject to the terms and conditions of your new plan.
  12. Can I revert to my old plan later?
      Your previous plan requires a principal line. You can switch back as supplementary rate plan after you nominate a new principal line or sign up for a new one.