FAQ – Maxis Postpaid Share 39 to Maxis Lite 48

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• I. Understanding the Change

  1. Why is my plan being updated to Maxis Lite 48?
     You are currently on the Maxis Postpaid Share 39 supplementary plan without a principal line. As this plan requires a principal line, you will be automatically moved to Maxis Lite 48 so that you can continue using your mobile service.
     Your plan benefits will remain unchanged, including unlimited calls and SMS and 50GB of data. Your monthly plan fee will be reduced from RM39 to RM38 through an automatic RM10 rebate, which will continue as long as you remain on Maxis Lite 48.
  2. When will this change happen?
     Your plan will automatically be updated to Maxis Lite 48 by 28/09/2026 onwards. No action is needed.
  3. Can I keep my current plan?
     No. Your current plan requires a principal line. To ensure you can continue enjoying your plan benefits, we’ll automatically move you to Maxis Lite 48. Your plan benefits will remain unchanged, while your monthly plan fee will be reduced to RM38 after an automatic RM10 rebate.

• II. Plan Details & Benefits

  4. What are the key benefits of Maxis Lite 48?
     You will continue to enjoy the same benefits as your Maxis Postpaid Share 39 plan:
     • Unlimited calls
     • Unlimited SMS
     • 50GB of data
  5. How does the RM10 rebate work?
     • Monthly plan fee:RM48
     • Automatic rebate: RM10 credit applied to your bill every month
     • Monthly plan fee after rebate:RM38 (RM1 lower than your current monthly plan fee)
     The RM10 monthly rebate will continue as long as you remain on Maxis Lite 48. Add-ons and any other applicable charges will be billed separately.
  6. What happens after I use all the 50GB of data?
     After you have used all your50GB, you can:
     • Continue browsing at a reduced speed for free; or
     • Purchase additional data passes via the Maxis app.

• III. Process & Confirmation

  7. How will I know that my plan has been changed successfully?
     You’ll receive an SMS confirmation after your plan has been successfully updated.
  8. Will my mobile number or SIM card change?
     No. Only your plan will be updated. Your mobile number and SIM card will remain unchanged.

• IV. Your Options

  9. Can I choose a different plan?
     Yes. You may switch to an eligible Maxis Postpaid, Hotlink Postpaid or Family Plan through any of the following channels:
     • Maxis app
     • Maxis Centre
     • Customer Service by calling 123
     Standard eligibility criteria, principal line requirements and other applicable terms and conditions apply.
     Note: If you switch from Maxis Lite 48 to another plan, you will lose the RM10 monthly rebate.

• V. Plan Availability

  10. Why isn’t Maxis Lite 48 available on your website?
      Maxis Lite 48 is only available to existing customers whose plans are being replaced. It is not available for new subscriptions.

• VI. Rebate & Changes

  11. Will I lose the RM10 rebate if I change plans?
      Yes. The RM10 rebate applies only to Maxis Lite 48. If you switch to another plan, you will lose this rebate.
  12. Is there a contract?
      No. Maxis Lite 48 has no lock-in period, contract or other commitment. You may change plans at any time without a penalty, subject to the terms and conditions of your new plan.
  13. Can I revert to my old plan later?
      No. Your previous plan is no longer available. You may choose from the other plans currently available if Maxis Lite 48 does not meet your needs.