Frequently Asked Questions
Maxis Postpaid 69 with RM10 Rebate
-
- Why is my plan being updated to Maxis Postpaid 69?
We're retiring your current MaxisOne Plan Start plan to offer enhanced connectivity. Maxis Postpaid 69 provides enhanced 300GB data for just RM1 more from your current RM58 monthly fee through an automatic RM10 rebate - giving you more value at no extra cost. - When will this change happen?
Your plan will automatically update to Maxis Postpaid 69 between 9 - 11 March 2026. No action is needed. - Can I keep my current plan?
No. Your current plan is being discontinued. All users will move to Maxis Postpaid 69 (just RM1 more and keeping your fee at RM59) or can choose another active plan.
- Why is my plan being updated to Maxis Postpaid 69?
-
- What are the key benefits of Maxis Postpaid 69?
Feature
MaxisOne Plan Start (Current)
Maxis Postpaid 69 (New)
Monthly Fee
RM58
RM59 (after rebate) Data
10GB
300GB (4G/5G) Calls
Unlimited
Unlimited
SMS Unlimited
Unlimited
- Currently, I'm paying only RM58, why I need to pay more as my plan now auto update to Maxis Postpaid 69?
Don’t worry — you’ll still get a RM10 monthly rebate, so your bill stays at RM59. That’s just RM1 more than today, and you’re getting a huge data boost—from 10GB to 300GB! - How does the RM10 rebate work?
- Plan fee: RM69 monthly
- Automatic rebate: RM10 credit applied every bill
- You pay: RM59/month (just RM1 more)
- Is there extra cost for this update?
No. This update is completely free - you'll continue paying RM59/month - What happens after using the 300GB data?
After exhausting your 300GB:- Browse at reduced speed for free, OR
- Purchase additional data passes via Maxis app
- What are the key benefits of Maxis Postpaid 69?
-
- How will I know my plan changed successfully?
You'll receive an SMS confirmation immediately after the update. - Will my mobile number or SIM change?
No. Only your plan updates - your number and SIM remain unchanged.
- How will I know my plan changed successfully?
-
- Can I choose a different plan?
Yes! Switch to any Maxis Postpaid, Hotlink Postpaid, or Family Plan anytime via:- Maxis app
- Maxis Centre
- Customer Service (123)
Note: Leaving Maxis Postpaid 69 means losing the RM10 rebate.
- Are voice-only plans available?
No. Modern plans combine voice and data. Maxis Postpaid 69 maintains your voice/SMS usage while adding 300GB data at your current price.
- Can I choose a different plan?
-
- Will I lose the RM10 rebate if I change plans?
Yes. The RM10 rebate applies only to Maxis Postpaid 69. Switching plans removes this specific rebate. - Is there a contract?
No. Maxis Postpaid 69 has no lock-in period - change plans anytime without penalties. - Can I revert to my old plan later?
No. Discontinued plans aren't available. You may choose other current plans if Maxis Postpaid 69 doesn't suit you.
- Will I lose the RM10 rebate if I change plans?
Need to get in touch with us?
Contact Maxis Customer Service