Maxis Postpaid 68/108 to Maxis Postpaid 69/109

EXPAND ALL COLLAPSE ALL

• I. Understanding the Change

  1. Why is my plan being updated to Maxis Postpaid 69/109?
     We’re retiring your current Maxis Postpaid 68/108 plan and moving you to a new plan with a significantly higher data allowance.
     For just RM1 more per month, you’ll enjoy:
     
     • Maxis Postpaid 68 (RM68) → Maxis Postpaid 69 (RM69): Data increases from 50GB to 600GB
     • Maxis Postpaid 108 (RM108) → Maxis Postpaid 109 (RM109): Data increases from 70GB to unlimited data
     
     Both plans continue to include unlimited calls and SMS.
  2. When will this change happen?
     Your plan will automatically be updated by 28/10/2026. No action is required from you.
  3. Can I keep my current plan?
     No. Your current plan is being discontinued. Your line will automatically be moved to the corresponding new Maxis Postpaid plan. Alternatively, you may switch to another eligible plan currently available.

• II. Plan Details & Benefits

  4. What are the key benefits of Maxis Postpaid 69 and Maxis Postpaid 109?
     

  Feature	Maxis Postpaid 68 → Maxis Postpaid 69	Maxis Postpaid 108 → Maxis Postpaid 109
  Monthly Fee	RM68 → RM69	RM108 → RM109
  Data	50GB → 600GB	70GB → Unlimited data
  Calls	Unlimited	Unlimited
  SMS	Unlimited	Unlimited

  5. I’m currently paying RM68/RM108. Why do I need to pay more when my plan is automatically changed to Maxis Postpaid 69/109?
     Our latest plans offer a significantly higher data allowance to support your everyday digital needs. For RM1 more per month:
     
     • Maxis Postpaid 69 gives you 600GB instead of 50GB; or
     • Maxis Postpaid 109 gives you unlimited data instead of 70GB.
     
     You’ll also continue to enjoy unlimited calls and SMS.
  6. What happens after I use all the 600GB data on Maxis Postpaid 69?
     After you have used all your 600GB, you can:
     • Continue browsing at a reduced speed for free; or
     • Purchase additional data passes via the Maxis app.

• III. Process & Confirmation

  7. How will I know that my plan has been changed successfully?
     You’ll receive an SMS confirmation after your plan has been successfully updated.
  8. Will my mobile number or SIM card change?
     No. Only your plan will be updated. Your mobile number and SIM card will remain unchanged.

• IV. Your Options

  9. Can I choose a different plan?
     Yes. You may switch to an eligible Maxis Postpaid, Hotlink Postpaid or Family Plan through any of the following channels:
     • Maxis app
     • Maxis Centre
     • Customer Service by calling 123
     
     Standard eligibility criteria, principal line requirements and other applicable terms and conditions apply.

• V. Contract & Changes

  10. Is there a contract?
      This plan update does not introduce a new contract or lock-in period. However, any existing device or service contract linked to your line will continue to apply according to its existing terms and conditions.
  11. Can I revert to my old plan later?
      No. Your previous plan will no longer be available. However, you may choose from the other plans currently available if your new plan does not meet your needs.