Maxis Unlimited Postpaid 98/128/158/188 to Maxis Postpaid 109/139/169/199

EXPAND ALL COLLAPSE ALL

• Understanding the Change

  1. Why is my mobile plan being changed?
     

     You’re currently on a Maxis Unlimited Postpaid plan, which requires an active Maxis Home Fibre or Home WiFi service. As there’s no active Home service linked to your account, you’re no longer eligible for the bundled plan.

     Your mobile service will remain active, and your plan will be changed to the corresponding Maxis Postpaid plan with RM11 monthly rebate.

     • Maxis Unlimited Postpaid 98 (RM98) → Maxis Postpaid 109 (RM109)
     • Maxis Unlimited Postpaid 128 (RM128) → Maxis Postpaid 139 (RM139)
     • Maxis Unlimited Postpaid 158 (RM158) → Maxis Postpaid 169 (RM169)
     • Maxis Unlimited Postpaid 188 (RM188) → Maxis Postpaid 199 (RM199)

     This means your monthly fee will remain unchanged after the RM11 rebate is applied.

  2. Will my monthly fee change?
     

     Your plan’s monthly fee remains unchanged after an automatic RM11 monthly rebate is applied.

     Your monthly rebate continues while you remain on this plan.

  3. Do I need to do anything?
     

     Your mobile plan will be changed automatically to corresponding Maxis Postpaid plan by 29/09/2026 onwards. No action is required from you.

• Plan Details & Benefits

  4. What benefits will I lose?
     

     You’ll no longer enjoy the benefits exclusive to the Maxis Unlimited Postpaid & Fibre bundled plan. After the change, the Maxis Postpaid plan’s Terms and Conditions will apply.

  5. What are the key benefits of Maxis Postpaid plans?
     

     You’ll continue to enjoy unlimited data, calls and SMS under the Maxis Postpaid plan.

• Process & Confirmation

  6. How will I know my plan changed successfully?
     

     You'll receive an SMS confirmation after the update.

  7. Will my mobile number or SIM change?
     

     No. Only your plan updates - your number and SIM remain unchanged.

  8. Will my current device contract or supplementary lines be affected?
     

     If you have an existing device contract, it will be carried over to your Maxis Postpaid plan and remain in effect until the end of its contract period. Your supplementary line(s) will also remain unchanged.

• Your Options

  9. Can I choose a different plan?

     Yes! Switch to any Maxis Postpaid, Hotlink Postpaid, or Family Plan anytime via:

     1. Maxis app
     2. Maxis Centre
     3. Customer Service (123)
  10. Can I subscribe to a Maxis Home service again?

      You may check the availability and eligibility of Maxis Home Fibre or Home WiFi at your address. However, subscribing to a Home service does not guarantee that your mobile plan will be restored to the previous bundled plan, as the plan is no longer available. The applicable plan and benefits will be subject to the prevailing offers and eligibility criteria.