Maxis Unlimited Postpaid 69 to Maxis Postpaid 69

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• Understanding the Change

  1. Why is my mobile plan being changed?
     

     You’re currently on a Maxis Unlimited Postpaid plan, which requires an active Maxis Home Fibre or Home WiFi service. As there’s no active Home service linked to your account, you’re no longer eligible for the bundled plan.

     Your mobile service will remain active, and your plan will be changed to the corresponding Maxis Postpaid plan at the same monthly fee.

     • Maxis Unlimited Postpaid 69 → Maxis Postpaid 69
  2. Do I need to do anything?
     

     Your plan will automatically update by 29/09/2026 onwards. No action is required from you.

  3. Can I keep my current plan?
     

     No, because your current plan requires an active Maxis Home service to remain eligible.

• Plan Details & Benefits

  4. What benefits will I lose?
     

     You’ll no longer enjoy the benefits exclusive to the Maxis Unlimited Postpaid & Fibre bundled plan. After the change, the Maxis Postpaid plan’s Terms and Conditions will apply.

  5. What are the key benefits of Maxis Postpaid plans?
     

     You’ll enjoy unlimited calls, SMS and 600GB under the Maxis Postpaid 69.

• Process & Confirmation

  6. How will I know my plan changed successfully?
     

     You'll receive an SMS confirmation after the update.

  7. Will my mobile number or SIM change?
     

     No. Only your plan updates - your number and SIM remain unchanged.

  8. Will my current device contract or supplementary lines be affected?
     

     If you have an existing device contract, it will be carried over to your Maxis Postpaid plan and remain in effect until the end of its contract period. Your supplementary line(s) will also remain unchanged.

• Your Options

  7. Can I choose a different plan?
     

     Yes! Switch to any Maxis Postpaid, Hotlink Postpaid, or Family Plan anytime via:

     1. Maxis app
     2. Maxis Centre
     3. Customer Service (123)
  8. Can I subscribe to a Maxis Home service again?
     

     You may check the availability and eligibility of Maxis Home Fibre or Home WiFi at your address. However, subscribing to a Home service does not guarantee that your mobile plan will be restored to the previous bundled plan. The applicable plan and benefits will be subject to the prevailing offers and eligibility criteria.