Maxis Lite 20

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• I. Understanding the Change

  1. Why is my plan being updated to Maxis Lite 20?
     We're retiring your current Value Surf 1 Principal/ Value Surf 1 Supp line plan to offer better value. Maxis Lite 20 provides enhanced internet benefits while maintaining your current commitment fee - ensuring you enjoy improved connectivity suited to modern needs.
  2. When will this change happen?
     Your plan will automatically update to Maxis Lite 20 on 28/10/2026. No action is required from you.
  3. Can I keep my current plan?
     No. Your current plan is being discontinued for all customers. All users will be moved to Maxis Lite 20 or can choose another active Maxis/Hotlink plan.

• II. Plan Details & Benefits

  4. What are the key benefits of Maxis Lite 20?
     

  Feature	Value Surf 1 Principal OR Value Surf 1 Supp line (Current)	Maxis Lite 20 (New)
  Monthly Fee	RM20	RM20
  Data	500MB	10GB (4G/5G)
  Calls	Pay Per Use	Pay Per Use
  SMS	Pay Per Use	Pay Per Use
  Note: Call/SMS rates remain unchanged (On-net: RM0.05/30s, Off-net: RM0.15/30s)

  5. Is there extra cost for this update?
     No. This update is completely free - you'll continue paying RM20/month.
  6. What happens if I use all 10GB data?
     After exhausting your 10GB:
     • Browse at reduced speed for free, OR
     • Purchase additional data passes via Maxis app

   

• III. Process & Confirmation

  7. How will I know my plan changed successfully?
     You'll receive an SMS confirmation immediately after the update completes.
  8. Will my mobile number or SIM card change?
     No. Only your plan updates - your number and SIM remain unchanged.
     

• IV. Your Options

  9. Can I choose a different plan instead?
     Yes! You may switch to any active Maxis Postpaid, Hotlink Postpaid, or Family Plan anytime via:
     • Maxis app
     • Maxis Centre
     • Customer Service (123)
       Note: Once you leave Maxis Lite 20, you can't return to this specific plan.
  10. Are voice-only plans available?
      No. With growing smartphone usage, all current plans include data. Maxis Lite 20 offers balanced voice/SMS/data at your current price.

• V. Plan Availability

  11. Why isn't Maxis Lite 20 on your website?
      This plan is exclusively for customers being updating from retired plans. It's not available for new subscriptions.

• VI. Contract & Changes

  12. Is there a contract for Maxis Lite 20?
      No. Maxis Lite 20 has no lock-in period - you can change plans anytime.
  13. Can I revert to my old plan later?
      No. Discontinued plans aren't available. You may choose other current plans if Maxis Lite 20 doesn't suit you.