FAQs: Maxis Lite 20 with RM10 Rebate

EXPAND ALL COLLAPSE ALL

• I. Understanding the Change

  1. Why is my plan being updated to Maxis Lite 20?
     In due to you are using supplementary line plan, we're retiring your current New Standard Plan to offer enhanced connectivity.
  2. When will this change happen?
     Your plan will automatically update to Maxis Lite 20 01/10/2026 onwards. No action is needed.
  3. Can I keep my current plan?
     No. Your current plan is being discontinued. All users will move to Maxis Lite 20 (with Monthly RM10 rebate) or can choose another active plan.

• II. Plan Details & Benefits

  4. What are the key benefits of Maxis Lite 20?

  Feature	New Standard Plan	Maxis Lite 20 (New)
  Monthly Fee	RM15	RM10 (after rebate)
  Data	30GB (4G/5G)	10GB (4G/5G)
  Calls	Free 300 mins	Pay per use
  SMS	Free 100 SMS	Pay per use
  Call/SMS rates unchanged: On-net RM0.05/30s, Off-net RM0.15/30s

  5. How does the RM10 rebate work?
     • Plan fee: RM20 monthly
     • Automatic rebate: RM10 credit applied every bill
     • You pay: RM10/month (same as now)
  6. Is there extra cost for this update?
     No. This update is completely free - you'll continue paying RM10/month
  7. What happens after using the 10GB data?
     After exhausting your 10GB:
     • Browse at reduced speed for free, OR
     • Purchase additional data passes via Maxis app

• III. Process & Confirmation

  8. How will I know my plan changed successfully?
     You'll receive an SMS confirmation immediately after the update.
  9. Will my mobile number or SIM change?
     No. Only your plan updates - your number and SIM remain unchanged.

• IV. Your Options

  10. Can I choose a different plan?
      Yes! Switch to any Maxis Postpaid, Hotlink Postpaid, or Family Plan anytime via:
      • Maxis app
      • Maxis Centre
      • Customer Service (123)
        Note: Leaving Maxis Lite 20 means losing the RM10 rebate.
  11. Are voice-only plans available?
      No. Modern plans combine voice and data. Maxis Lite 20 maintains your voice/SMS usage while adding 10GB data at your current price.
      

• V. Plan Availability

  12. Why isn't Maxis Lite 20 on your website?
      This plan is exclusively for customers updating from retired plans. It's not available for new subscriptions.

• VI. Rebate & Changes

  13. Will I lose the RM10 rebate if I change plans?
      Yes. The RM10 rebate applies only to Maxis Lite 20. Switching plans removes this specific rebate.
  14. Is there a contract?
      No. Maxis Lite 20 has no lock-in period - change plans anytime without penalties.
  15. Can I revert to my old plan later?
      No. Discontinued plans aren't available. You may choose other current plans if Maxis Lite 20 doesn't suit you.