Maxis Lite 20 with RM10 Rebate

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• Understanding the Change

  1. Why is my plan being updated to Maxis Lite 20?
     We're retiring your current Basic Access Principal / Basic Access Supplementary plan to offer enhanced connectivity. Maxis Lite 20 provides 10GB data while maintaining your current RM10 monthly fee through an automatic RM10 rebate - giving you more value at no extra cost.
  2. When will this change happen?
     Your plan will automatically update to Maxis Lite 20 between 9 - 11 March 2026. No action is needed.
  3. Can I keep my current plan?
     No. Your current plan is being discontinued. All users will move to Maxis Lite 20 (keeping your RM10 fee) or can choose another active plan.

• Plan Details & Benefits

  4. What are the key benefits of Maxis Lite 20?
     

  Feature	Basic Access Principal or Basic Access Supp line (Current)	Maxis Lite 20 (New)
  Monthly Fee	RM10	RM10 (after rebate)
  Data	Pay Per Use	10GB (4G/5G)
  Calls	Pay Per Use	Pay Per Use
  SMS	Pay Per Use	Pay Per Use
  Call/SMS rates unchanged: On-net RM0.05/30s, Off-net RM0.15/30s

  5. How does the RM10 rebate work?
     • Plan fee: RM20 monthly
     • Automatic rebate: RM10 credit applied every bill
     • You pay: RM10/month (same as now)
  6. Is there extra cost for this update?
     No. This update is completely free - you'll continue paying RM10/month
  7. What happens after using the 10GB data?
     After exhausting your 10GB:
     • Browse at reduced speed for free, OR
     • Purchase additional data passes via Maxis app
  8. What will happen to my existing Add-on Services when I move to Maxis Lite 20?
     When you move to Maxis Lite 20, add on services such as Extra Weekend/ Extra Ten/ Extra Nite/Extra SMS will be automatically discontinued, as they are not supported under the new plan structure. These add-ons were designed for earlier voice and SMS usage patterns. With 10GB of data included in Maxis Lite 20, you can stay connected more flexibly without worrying about call timings, SMS limits, or selected numbers.

• Process & Confirmation

  9. How will I know my plan changed successfully?
     You'll receive an SMS confirmation immediately after the update.
  10. Will my mobile number or SIM change?
      No. Only your plan updates - your number and SIM remain unchanged.

• Your Options

  11. Can I choose a different plan?
      Yes! Switch to any Maxis Postpaid, Hotlink Postpaid, or Family Plan anytime via:
      • Maxis app
      • Maxis Centre
      • Customer Service (123)
        Note: Leaving Maxis Lite 20 means losing the RM10 rebate.
  12. Are voice-only plans available?
      No. Modern plans combine voice and data. Maxis Lite 20 maintains your voice/SMS usage while adding 10GB data at your current price.

• Plan Availability

  13. Why isn't Maxis Lite 20 on your website?
      This plan is exclusively for customers updating from retired plans. It's not available for new subscriptions.

• Rebate & Changes

  14. Will I lose the RM10 rebate if I change plans?
      Yes. The RM10 rebate applies only to Maxis Lite 20. Switching plans removes this specific rebate.
  15. Is there a contract?
      No. Maxis Lite 20 has no lock-in period - change plans anytime without penalties.
  16. Can I revert to my old plan later?
      No. Discontinued plans aren't available. You may choose other current plans if Maxis Lite 20 doesn't suit you.