Alert: Discontinuation of Cheque Payments for Consumer.

Alert: Discontinuation of Cheque Payments.

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Frequently Asked Questions

Maxis Sign-up

Getting Started With Maxis

  • You can sign up for a new Maxis Mobile line through these simple steps:

    Where to sign up:

     

    Eligibility requirements:

    • 18 years of age or older,
    • Meet our credit requirements, and 
    • Not blacklisted by any local telco service provider. 

     

    Note: An advance payment will be required based on your selected plan. For foreigners, an additional security deposit applies.

  • Please bring the following identification documents:

    • Malaysian citizens: MyKad or MyTentera issued by JPN
    • Permanent Residents: valid MyPR issued by JPN
    • Foreigners: Valid passport

Returning To Maxis

  • We're delighted to welcome you back to the Maxis family! Here's how to rejoin:

    1. Visit any Maxis Store or our Online Store
    2. We'll set you up with a new account after verifying:
      • Your previous account(s) are properly closed, 
      • There are no outstanding payments, and 
      • Your current credit standing meets our requirements.


    Our team will guide you through the entire process to ensure a smooth transition back to Maxis.

Managing Your Account

  • Adding a new line to your existing account is easy. You can:

    • Add online through the Maxis Online Store
    • Visit any Maxis Store
    • Call our Customer Service at 123 from your Maxis line or 1800-82-1123 from other numbers

     

    Important: Depending on your credit history and account status, an advance payment or deposit may be required for additional lines.


    Need more help? Contact our customer service team at 123 from your Maxis line or visit your nearest Maxis Store.

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service