Smart Watches and Maxis Connect Watch Plan

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• What is Maxis Connect Watch?

  Maxis Connect Watch is a secondary service which enables cellular connectivity for your Apple Watch GPS + Cellular, Samsung Galaxy Watch LTE or Huawei Wearable Watch. The plan does not offer data but it allows you to share your mobile number, calls, SMS and data from your mobile line with your Smart Watch even when your phone is not nearby or powered on.

• What is the monthly subscription fee Maxis Connect Watch?

  The monthly subscription fee for Maxis Connect Watch is RM20/month. First month fee is pro-rated if service is activated midway through your billing cycle. The charges will appear under Add-Ons section on your Maxis Postpaid bill.

• Will I be contracted with Maxis Connect Watch?

  No. There is no contract if you just sign up with Maxis Connect Watch. However, if you purchase Apple Watch or Samsung Galaxy Watch LTE or Huawei Wearable Watch with Zerolution on Maxis Connect Watch, you will be contracted.
  

• Will Maxis Connect Watch service allow me to make or receive calls when I am roaming or overseas?

  Sorry, international roaming is not enabled for Maxis Connect Watch. You can use your cellular watch in Bluetooth mode when roaming.

• What devices are supported with Maxis Connect Watch?

  Maxis Connect Watch can be used by below devices:
  

  • Apple Watch GPS + Cellular with OS 6.1.1 (and above) which pairs with an iPhone compatible with iOS 13.3 and above.
  • Samsung Galaxy Watch LTE which pairs with any Samsung smartphone with Android 5.0 and above.
  • Huawei Wearable Watch which pairs with an iPhone compatible with iOS 9.0 (and above) or any Android 6.0 and above.

• Who is eligible for Maxis Connect Watch?

  All customers below postpaid plans are eligible to activate Maxis Connect Watch as a secondary service:
  

  • Maxis Postpaid/Maxis Unlimited Postpaid 68/98/108/128/158/188/248/368
  • Maxis Postpaid/Maxis Unlimited Postpaid 69/79/89/99/109/139/169/199
  • Maxis Postpaid Share 39/48
  • Maxis Postpaid Member 50/60
  • Maxis Family Plan 299/399/499
  • New Maxis Family Plan 299/399
  • Maxis Family Plan Member and Additional Member 48

• My mobile line is contracted, am I still eligible to sign up for Maxis Connect Watch?

  You may sign up for Maxis Connect Watch as long as your mobile line is subscribed to the eligible rate plans.

• Do I have to purchase a smart watch from Maxis to sign up for Maxis Connect Watch?

  No. You may sign up for this plan with either your own smart watch or a smart watch purchased from Maxis.
  

• I have purchased a smart watch from overseas, can I pair it with my Maxis mobile line and subscribe to Maxis Connect Watch?

  Some smart watches purchased overseas may be incompatible with our network.

• How do I activate Maxis Connect Watch on my smart watch?

  For Apple Watch:

  • The step-by-step guide on how to activate Maxis Connect Watch for your Apple Watch can be found here.
  • Before you begin, please make sure that your iPhone is on iOS 13.3 and Apple Watch on WatchOS 6.1.1. Your network is My Maxis and network provider bundle is Maxis 40.1 and above (on your iPhone, go to Settings/ General/ About, scroll to Network for details).

   

  For Samsung Galaxy Watch:

  • The step-by-step guide on how to activate Maxis Connect Watch for your Samsung Galaxy Watch can be found here.

   

  For Huawei Wearable Watch:

  • The step-by-step guide on how to activate Maxis Connect Watch for your Huawei Wearable Watch can be found here.

   

• What happens if I change my mobile number (without changing my rateplan and smartphone)?

  Just reactivate Maxis Connect Watch plan with your new mobile number and proceed using your watch as usual.
  

• What happens if I change to new smartphone (without changing my service i.e., mobile number and rateplan)?

  If you have an existing active Maxis Connect Watch subscription, you do not need to sign up and activate the plan on your new phone; just pair your smart watch with your new smartphone to continue enjoying the benefits of Maxis Connect Watch.
  

• If I wish to use my smart watch with a different mobile line (one that has a different SIM and rate plan) but using the same smartphone, what do I do?

  Just activate Maxis Connect Watch with your new mobile line and proceed using your smart watch as usual.

  If you do not wish to use your smart watch with your previously paired mobile line, please terminate your Maxis Connect Watch plan that’s tagged to that line.

• What happens if I upgrade or downgrade my mobile rateplan?

  You can continue using Maxis Connect Watch as long as your mobile plan remains eligible for the service.

  If your smartwatch was purchased under Zerolution:

  • You may upgrade to a higher eligible plan and subsequently return to your original entry plan without triggering the termination charges.
  • If you downgrade to a plan below the entry plan you originally signed up with, the termination charges will be charged.
  • If you change to a non-Maxis Postpaid plan or a non-eligible plan, the termination charges will also be charged.

  
  Note: If you change to a non-eligible plan while your smartwatch is under a Zerolution contract, the termination charges will be charged according to your device contract terms

• What happens if I terminate the mobile line which also subscribed Maxis Connect Watch?

  Your Maxis Connect Watch will be terminated too.
  

• Can I still use my smart watch with Maxis Connect Watch if my mobile line is suspended?

  If your mobile line is suspended, your Maxis Connect Watch service will also be suspended.
  

• My Samsung smartphone supports dual SIMs (physical and eSIM), how do I perform pairing with my selected number?

  To ensure that you are pairing with your selected number, just turn off the network for mobile line which you do not wish to pair your Galaxy Watch and proceed to perform pairing for Samsung Galaxy Watch and smartphone like normal.
  

• I have replaced my smartwatch. Can I continue using my Maxis Connect Watch subscription on my new smartwatch?

  Yes, you can continue using your subscription on a compatible new smartwatch. First, unpair your existing smartwatch from your smartphone. Then, pair your new smartwatch with your smartphone and follow the activation steps to set up your existing Maxis Connect Watch plan.

• What should I do if activation or pairing is unsuccessful?

  Before trying again, please ensure that:

  • Your smartwatch supports cellular or LTE connectivity and meets the supported operating system requirements;
  • The mobile line you are using on your smartphone is subscribed to an eligible plan;
  • Your smartphone and smartwatch are compatible with each other;

  
  You start pairing through the native smartwatch app on your smartphone.

• Can I connect more than one smartwatch to the same mobile number?

  Yes, you can connect up to three smartwatches to the same eligible mobile number. Each smartwatch requires its own Maxis Connect Watch subscription and can be managed separately.

  If you purchase a smartwatch under Zerolution, each eligible primary mobile number can have only one active smartwatch device contract at a time.

• How do I terminate my Maxis Connect Watch subscription?

  First, unpair your smartwatch from your smartphone. Then, call 123 or visit a Maxis Centre to request for termination of the subscription. Unpairing your smartwatch alone does not cancel your subscription or stop the monthly charges.

  If your smartwatch is under an ongoing Zerolution contract, you must terminate the device contract before terminating your Maxis Connect Watch subscription. Applicable termination charges, including any Early Termination Fee or Device non-return fee, may apply according to your contract terms.

• What happens if I have more than one Maxis Connect Watch and want to remove a specific watch?

  Unpair the smartwatch you no longer want to use, then call 123 or visit a Maxis Centre to request for termination of its subscription.

  You may be asked to provide the smartwatch’s EID (Embedded SIM Identifier), found in its settings, to help us identify the correct subscription to terminate.

• I am currently subscribed to Maxis Postpaid Connect Watch 18. What will happen to my subscription?

  You may continue using your device with your existing plan. No changes will be made to your plan or subscription.