Schedule an Appointment

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• How do I schedule an appointment for Home Fibre installation?

  Once you submit your Home Fibre application, we’ll contact you directly to confirm your installation date!

• Can I opt for Next Day/ Rest Day Installation?

  • Yes! For 500Mbps and above plans, enjoy FREE Next Day/Weekend Installation (worth RM150)! 🎉

   

  Weekend days:

  • Terengganu, Kelantan, Kedah: Friday
  • Other states: Sunday
  • Subject to slot availability and promotions.

• If I need to change and reschedule my installation, who should I call?

  Email us: Reach out at fos@maxis.com.my at least 3 days before your appointment to avoid fees.

  Late changes charge:-

  • Installation: RM200 fee if rescheduled/cancelled <48 hours before.
  • Restoration visits: RM100 fee if rescheduled/cancelled on the day.

• Will I be charged for rescheduling?

  Free if done:

  • Installation: More than 48 hours before.
  • Restoration: At least 1 day before.

   

  Fees apply for last-minute changes:

  • Installation: RM200 (<48 hours notice).
  • Restoration: RM100 (same-day notice).