Frequently Asked Questions

New Sign Up

  • Anyone who is above 18 years old and residing within our coverage area can subscribe to Maxis Home Fibre. Head on to our coverage checker to check if your address is covered.

  • For foreigner, we will collect a refundable deposit of RM300.00 at the point of sign up.

  • You may sign up for Maxis Home Fibre at:

    1. Maxis Store.
    2. Authorised reseller.
    3. Call us.


    Leave your details online at https://www.maxis.com.my/en/broadband/maxis-fibre/ and we will contact you.

  • You can apply for Maxis Home Fibre but Maxis has the rights to change your plan/package to Maxis Business Fibre if it’s deemed that the fibre service is being used for business purposes.

  • You may check Maxis Fibre Coverage online with Fibre checker or visit your nearest Maxis store to check and sign up at the same time.

Find out if you're covered

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service