Frequently Asked Questions
Maxis Home Fibre: New Customer Sign-Up
ELIGIBILITY & REQUIREMENTS
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Anyone 18 years or older residing within our fibre coverage area can subscribe to Maxis Home Fibre. We welcome both Malaysian citizens and foreigners.
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Yes, foreign applicants will need to provide a refundable deposit of RM300.00 at the time of sign-up. All standard identification documents will also be required.
COVERAGE & AVAILABILITY
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You can verify coverage in two easy ways:
- Use our online Fibre Coverage Checker
- Visit your nearest Maxis Store for assistance with checking coverage and signing up
SIGN-UP PROCESS
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We offer multiple convenient options to sign up:
- Visit any Maxis Store in person
- Through an authorized Maxis reseller
- Call our customer service
- Submit your details online at maxis.com.my/fibre and our team will contact you
SPECIAL CASES
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Yes, you can apply for Maxis Home Fibre service at a commercial property. However, please note that Maxis reserves the right to convert your plan to a Maxis Business Fibre package if it's determined that the service is being used primarily for business purposes.
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- For Malaysian citizens: Valid MyKad and proof of address
- For foreigners: Valid passport, proof of address, and the RM300 refundable deposit
For any other questions about signing up for Maxis Home Fibre, please contact us or visit your nearest Maxis Store.
