Free Speed Upgrade for Legacy Maxis Fibre Plan

EXPAND ALL COLLAPSE ALL

• I. Understanding the Change

  1. Why is my plan being upgraded to the latest Maxis Home Fibre plans?
     We are retiring your current Maxis Fibre plan, so we are offering you a free speed upgrade to our latest Maxis Home Fibre plan! You'll get to enjoy faster speeds, and with monthly rebate applied, your monthly fee remains exactly the same.
  2. Who is eligible for the free speed upgrade?
     This upgrade is available to Maxis customers currently on the following Maxis Fibre plans:
     • Maxis Fibre 30Mbps (RM89) → Maxis Home Fibre 100Mbps (RM99) with an RM10 monthly rebate.
       (Note: If you are a Maxis Unlimited Postpaid customer, you will be upgraded to Maxis Home Fibre 300Mbps (RM139) with an RM50 monthly rebate)
     • Maxis Fibre 100Mbps (RM129) → Maxis Home Fibre 300Mbps (RM139) with an RM10 monthly rebate. 
     • Maxis Fibre 300Mbps (RM149) → Maxis Home Fibre 500Mbps (RM159) with an RM10 monthly rebate. 
     • Maxis Fibre 500Mbps (RM219) → Maxis Home Fibre 800Mbps (RM299) with an RM80 monthly rebate.
  3. Will my monthly fee change?
     Your plan’s monthly fee remains unchanged after an automatic monthly rebate is applied. 
     Your monthly rebate continues while you remain on this plan. 
  4. Do I need to do anything?
     Your fibre plan will be automatically upgraded to the latest Maxis Home Fibre plan by 30 Oct 2026. No action is required from you. 
  5. What happens to my fibre contract with the free speed upgrade?
     If you are currently under contract, your contract period will remain unchanged. If you are already out of contract, no new contract will be applied unless a change of fibre equipment is required.

• II. Plan Details & Benefits

  6. What are the key benefits of the latest Maxis Home Fibre plans?
     The biggest benefit is that you will enjoy much faster speeds! With this upgrade, you get to experience this enhanced performance and better value whilst your monthly fee remains exactly the same!
  7. What benefits will I lose?
     If you currently enjoy the free Voice Unlimited plan for your Home Voice, you will be upgraded to the RM10 Voice Unlimited plan. Don't worry—we are including an RM10 monthly rebate, so your unlimited calls will remain completely free!

• III. Process & Confirmation

  8. How will I know my plan changed successfully?
     You'll receive an SMS confirmation after the update.
  9. What will happen to my existing rebate when my plan is upgraded to the new Maxis Home Fibre plan?
     Your active rebate will be carried over to the new plan and will continue until its expiry.
  10. I’ve received an SMS and notified me that my plan upgrade is successful, but I couldn’t get the new speed when I perform a speed test, what shall I do?
      Once you have received the successful notification, please wait up to 48 hours, your new speed usually kicks in automatically within this time. You may reboot your router, unplug it for 30 seconds, then plug it back in. This often jumpstarts the new speed!

• IV. Your Options

  11. Can I choose a different plan?
      Yes! Switch to any Maxis Home Fibre anytime via: 
      • Maxis app
      • Maxis Centre
      • Customer Service (123)