Frequently Asked Questions

Maxis Home Fibre Free Speed Upgrade

  • Existing Maxis Fibre plan customers with Maxis Fibre 100Mbps (RM129/mth), 300Mbps (RM149/mth), 500Mbps (RM219/mth) and 800Mbps (RM299/mth) are eligible to opt in for a free speed upgrade without renewal of contract.

    With the free speed upgrade, you can enjoy speed upgrade (one level up) and your monthly commitment fee remains with no additional charges incurred.

  • Maxis customers on following Maxis Fibre plans can opt in for free speed upgrade offer from 21 November 2023 onwards.

    • Maxis Fibre 100Mbps → Maxis Home Fibre 300Mbps
    • Maxis Fibre 300Mbps → Maxis Home Fibre 500Mbps
    • Maxis Fibre 500Mbps → Maxis Home Fibre 800Mbps
    • Maxis Fibre 800Mbps → Maxis Home Fibre 1Gbps

     

    Customers below are not eligible for free speed upgrade:

    • Customers which resides in areas where the network and technology infrastructure are not able to support the upgraded speed
    • Customers who subscribed to other offers i.e. Pakej Rahmah
    • Customers who subscribed Maxis Family Plan
    • Customers who subscribed Hotlink Postpaid & Fibre 99 Plan
    • Customers who subscribed Hotlink Postpaid 60 with Home Internet
  • The offer is available from 21 November 2023 onwards till further notice.

  • If you are on the eligible Maxis Fibre plans, you can opt in for free speed upgrade via Maxis app at here.

  • Yes, your current special discount offer will be carried over to the all-new Maxis Home Fibre plan until the special discount expiry.

  • If you are currently still in contract, your contract period remains unchanged with no further extension.

    If you are already out of contract, the contract will not be renewed upon the free speed upgrade, unless there is a change of equipment.

  • If your equipment currently does not support the new speed, you can contact us to request for equipment change.

    Any equipment upgrade subjects to a new 24-month contract.

  • The free speed upgrade offer is only available for existing customer on old Maxis Fibre plan to enjoy the all-new Maxis Home Fibre plan.

  • Yes, you are entitled for the free speed upgrade offer. The new Maxis Home Fibre plan will be carried over to new address subject to network and technology infrastructure readiness at your new premise.

  • Yes, the new account owner will still be entitled for the speed upgrade; subject to network and technology infrastructure readiness at your area.

  • We are performing the upgrade request by stages. Rest assured you’ll be enjoying the new speed within 14 working days after submitted opt in request. 

    If your equipment currently does not support the new speed, we may contact you to arrange for equipment change. Any equipment upgrade subjects to a new 24-month contract.

  • You can use the Test My Home WiFi feature on Maxis app. It's a self-diagnostic tool for analysis, troubleshooting and optimisation of Maxis Fibre Home Wi-Fi.

  • Yes, you can. You can request to upgrade your Home Fibre plan on Maxis app at here.

  • Once you have received the successful notification, your new speed will take effect automatically within 48 hours or reboot your router to enjoy the new speed.

  • The monthly commitment fees shown is before rebates. For Free Speed Upgrade, we are offering monthly rebate of RM10 for Maxis Home Fibre 300Mbps & 500Mbps; and monthly rebate of RM80 for Maxis Home Fibre 800Mbps.

  • The all new Maxis Home Fibre plan doesn’t come with free Voice Unlimited plan (RM0/mth), therefore upon your upgrade, your usage will be on pay-per-use or alternatively you may opt to add-on Voice Unlimited plan at RM10/mth.

Find out if you're covered

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service