Frequently Asked Questions

International Roaming

  • It is very easy! Firstly, please activate International Roaming on Maxis app, Maxis Care portal or Easy Menu *100#.

    On the Maxis app, select the line/ service which you would like to activate international roaming service, tap on Service details, select Value Added Services, and check the box for International Roaming. If the box is checked, means your International Roaming Service is ON. Uncheck if you need to switch off the later.

    Alternatively, you may do the same at Maxis Care under “Manage Value Added Services”.

    You have share lines or supplementary lines, their International Roaming Service can be activated or deactivated by you only. To activate International Roaming service for your supplementary line on via Maxis app, go to All Services and select the line you wish to activate Roaming, tap on Service details, select Value Added Services, and check the box for International Roaming.

    You may also activate Intl Roaming via UMB:

    1. Dial *100#
    2. Select Intl Roaming;
    3. Select any Country;
    4. Select Activate Intl Roaming;
    5. Select ON; if your roaming is activated, you will be informed that your roaming is activated otherwise, it will activate international roaming for you.


    Lastly, be sure that you are connected to our roaming partner while roaming to enjoy the best rates for calls and data from us. Check our roaming rates here.

  • It is very simple. Upon your arrival at your destination, you will receive an Welcome SMS from us indicating our preferred roaming. Just go to the network setting of your phone and select the operator indicated in the Welcome SMS and start using.

    Checking network setting:

    For Android Devices:

    1. Go to Settings
    2. Select More
    3. Select Carrier
    4. At Network Selection, turn off the “Automatic” selection, your phone will be searching for Network
    5. Select (the operator) indicated in the Welcome SMS.


    For Apple Devices:

    1. Go to Settings
    2. Select Cellular
    3. Carrier Services
    4. Network Selection, turn off the “Automatic” selection, your phone will be searching for Network
    5. Select (the operator) indicated in the Welcome SMS.
  • You can manage your data roaming usage by switching on or off "Data Roaming" on your phone.
    You can do it on your phone, just go Settings, Cellular or Mobile Data to switch on or off your data roaming.

    Note: you do not need to have data roaming to use WiFi when you are roaming.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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