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Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

International Roaming

  • It is very easy!

    Firstly, please activate International Roaming. If you are unsure, just check by doing the following:

    1. Dial *100#
    2. Select Intl Roaming;
    3. Select any Country;
    4. Select Activate Intl Roaming;
    5. Select ON; if your roaming is activated, you will be informed that your roaming is activated otherwise, it will activate international roaming for you.


    Lastly, be sure that you are connected to our roaming partner while roaming to enjoy the best rates for calls and data from us. Check our roaming rates here.

  • It is very simple. Upon your arrival at your destination, you will receive an Welcome SMS from us indicating our preferred roaming. Just go to the network setting of your phone and select the operator indicated in the Welcome SMS and start using.

    Checking network setting:

    For Android Devices:

    1. Go to Settings
    2. Select More
    3. Select Carrier
    4. At Network Selection, turn off the “Automatic” selection, your phone will be searching for Network
    5. Select (the operator) indicated in the Welcome SMS.


    For Apple Devices:

    1. Go to Settings
    2. Select Cellular
    3. Carrier Services
    4. Network Selection, turn off the “Automatic” selection, your phone will be searching for Network
    5. Select (the operator) indicated in the Welcome SMS.
  • You can manage your data roaming usage by switching on or off "Data Roaming" on your phone.
    You can do it on your phone, just go Settings, Cellular or Mobile Data to switch on or off your data roaming.

    Note: you do not need to have data roaming to use WiFi when you are roaming.

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels