Frequently Asked Questions
Important Upgrade Notice: Move to Fibre for a Smoother, Uninterrupted Service Experience
At Maxis, we’re constantly working to improve your internet experience by upgrading Malaysia’s broadband infrastructure. As part of this transition, copper-based internet services will be fully phased out by 30 June 2026 to enable a faster, more reliable fibre network.
How will you know if you are impacted?
If your service is affected, we will notify you via phone, SMS, and email with details of your complimentary upgrade to our advanced Fibre‑to‑the‑Home (FTTH) network.
Why this upgrade is important?
To ensure your internet service continues without interruption, your existing copper-based service needs to be upgraded to fibre before 30 June 2026.
Special upgrade benefits:
Enjoy these upgrade benefits at no extra cost:
- FREE standard installation fees and equipment upgrade
- No early termination penalties: Your existing contract terms (if any) will remain unchanged
Important note!
To help you enjoy uninterrupted service, we encourage you to upgrade as soon as possible, before 30 June 2026. Once copper services are phased out, restoring your current service may no longer be possible.
How to get started
We’re making your upgrade simple and seamless. You may:
- Wait for a call from a Maxis representative at 123 [for Maxis mobile number) or 0328594400 (for other service providers] to arrange your appointment, or
- Contact us directly via:
- Business Fibre: 1800‑82‑1919
- Home Fibre: 123 (from your Maxis mobile line) or 1800‑82‑1123 (from any fixed or mobile line), or
- Visit your nearest Maxis Store
For more detailed information, please refer to FAQ below
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Maxis is upgrading affected customers from copper-based internet services to the advanced Fibre-to-the-Home (FTTH) network as part of ongoing efforts to modernise broadband infrastructure and improve internet connectivity.
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Your current internet service uses copper‑based technology, which is older and no longer able to support today’s needs such as streaming, video calls, online work, and smart devices. Fibre internet is faster, more stable, and more reliable, making it better suited for modern usage.
To continue enjoying uninterrupted internet service, customers will need to upgrade from copper to fibre before the copper network is fully switched off.
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If you do not upgrade before copper services are phased out, your current service may be interrupted, and restoring your existing copper-based service may no longer be possible.
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No. If your current service is impacted, Maxis will offer free standard installation to upgrade you to the FTTH network at no additional cost.
However, if you require non-standard installation such as hidden cabling, charges will apply. You will liaise directly with the contractor on your requirement and charges.
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Yes. The upgrade benefits include free standard installation and equipment upgrade.
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No. There will be no early termination penalties, and your existing contract terms, if any, will remain unchanged.
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You will be upgraded to the Fibre-to-the-Home (FTTH) network.
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You may either wait for a call from a Maxis representative to arrange your appointment, or you can contact Maxis directly.
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You can arrange your upgrade by contacting:
- Business Fibre: 1800-82-1919
- Home Fibre: 123 from your Maxis mobile line, or 1800-82-1123 from any other fixed or mobile line
- Or visit your nearest Maxis Store
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No. Maxis encourages customers to upgrade as soon as possible before 30 June 2026 to avoid service interruption.
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The installation typically takes 2 to 3 hours, depending on site readiness and the installation requirements.
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Yes. The upgrade is intended to provide faster and more reliable connectivity through fibre technology.
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No, your monthly fee will stay the same unless you choose to change to another Maxis Home Fibre plan.
