Feel free to ask us anything
Most of your requests for services, bill and payment can done at Maxis Care. Here are some of the services on Maxis Care:-
Mobile Internet : Manage DataPool and passes.
International Roaming: Check roaming rates and buy Data Roam passes.
Bill and Payment: View and pay bill, manage direct debit, manage eBill and etc
Account management: link your accounts for easy management.
To access multiple lines under one account, you just need to log in with your principal line or sign up for Maxis ID.
If you have multiple accounts under one NRIC, just sign up for Maxis ID with your email, verified your email address and linked your account in Maxis Care.
No data charges for accessing Maxis Care on your Maxis Mobile locally.
Here is the step by step guide to link your accounts which are under the same NRIC:
Here are the steps to reset your Maxis ID password:
Step by step guide on how to manage your DataPool:
Here are the steps to buy on Mobile Internet passes:
Here are the steps to buy DataRoam passes:
Here are the steps to check roaming rates:
Here are the steps to check bill details, credit limit, payment history and download your bill:
Here are the steps to pay your Maxis bill:
Here are the steps to set up direct debit for your Maxis account:
Here's how to bookmark Maxis Self Serve portal for quicker access:
#1 How to access directly via web browser:
Launch web browser. Key in "care.maxis.com.my" on the address bar. Tap go/enter.
#2 How to add bookmark/favorite for faster access:
In the browser menu, tap the "Add Bookmark" and give a name to the shortcut.
Find answers from our FAQ or contact Maxis Customer Service via these channels