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Frequently Asked Questions

Maxis Self Serve

  • Most of your requests for services, bill and payment can do done at Maxis Self Serve. Here are some of the services on Maxis Self Serve:-

    Mobile Internet : Manage DataPool and passes.
    International Roaming: Check roaming rates and buy Data Roam passes.
    Bill and Payment: Manage direct debit, view and pay bill.
    Account management: link your accounts for easy management.

    Watch this video to learn how.

    Maxis Self Serve Portal #1 – Do it yourself
  • There are a few ways to access Maxis Self Serve:-

     

    For secured transactions, you are required to use Maxis ID.

    Watch this video to learn how.

    Maxis Self Serve Portal #1 – Do it yourself
  • To access multiple lines under one account, you just need to log in with your principal line or sign up for Maxis ID.

    If you have multiple accounts under one NRIC, just sign up for Maxis ID with your email, verified your email address and linked your account in Maxis Self Serve.

    Watch this video to learn how.

    Maxis Self Serve Portal #2 – Managing your Maxis accounts
  • No data charges for accessing Maxis Self Serve on your Maxis Mobile locally.

  • Watch this video to learn to link your Maxis accounts.

    Maxis Self Serve Portal #2 – Managing your Maxis accounts

     

    Here is the step by step guide to link your accounts which are under the same NRIC:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Link Account Link Account
    2
    On Maxis Self Serve landing page, tap on your profile icon and select "Manage Subscription".
    Link Account Link Account
    3
    Tap on “Link My Accounts”.
    Link Account Link Account
    4
    Select your ID type (NRIC for Malaysians or Passport for foreigners), verify account details and select “Continue”.
    Link Account Link Account
    5
    A pop up will appear upon successful linking.
    Link Account Link Account
    6
    Linked accounts will appear under “Manage Subscriptions”.
  • Here are the steps to reset your Maxis ID password:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Link Account Link Account
    2
    On Maxis Self Serve landing page, tap on your profile icon and select “Manage Subscription”.
    Link Account Link Account
    3
    Tap on “Manage Maxis ID”.
    Link Account Link Account
    4
    Enter your old and new password following the password requirement and tap “Save”.
    Link Account Link Account
    5
    You will receive a notification stating successful password change. Tap “OK” to dismiss the message.
  • Watch this video to learn how to manage your DataPool.

    Maxis Self Serve Portal #3 – Managing your data

     

    Step by step guide on how to manage your DataPool:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Link Account Link Account
    2
    On Maxis Self Serve landing page, tap on "Manage DataPool".
    Link Account Link Account
    3
    Tap on the mobile number you wish to make the change to.
    Link Account Link Account
    4
    Select one of the predefined limits for the number and tap "Confirm".
    Link Account Link Account
    5
    A banner at the top of the screen will notify you of the successful change and the new limit is reflected immediately in the Share Line(s) section.
  • Here are the steps to buy on Mobile Internet passes:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Link Account Link Account
    2
    On Maxis Self Serve landing page, tap on “Buy Internet Pass”.
    Link Account Link Account
    3
    Choose your desired type of passes offered, select the required option.
    Link Account Link Account
    4
    Verify the pass you have selected and the amount charged, then tap “Confirm” to complete the purchase.
    Link Account Link Account
    5
    A banner at the top of the screen will notify you of the successful purchase and the new quota is reflected immediately under “Allowances”.
  • Here are the steps to buy DataRoam passes:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Data Roam Pass Data Roam Pass
    2
    On Maxis Self Serve landing page, tap on “Buy Internet Pass”.
    Data Roam Pass Data Roam Pass
    3
    Select the "Roaming" tab and choose the required country. You may also search by typing in the search bar.
    Data Roam Pass Data Roam Pass
    4
    Select the required roaming pass, verify the charges and tap on "Confirm".
    Data Roam Pass Data Roam Pass
    5
    A banner at the top of the screen will notify you of the successful purchase and the new quota is reflected immediately under "Allowances".
  • Here are the steps to check roaming rates:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Check roaming rates Check roaming rates
    2
    On Maxis Self Serve landing page, tap on “Buy Internet Pass”.
    Check roaming rates Check roaming rates
    3
    Select the "Roaming" tab and choose the required country, You may also search by typing in the search bar.
    Check roaming rates Check roaming rates
    4
    Select the “Roaming Rates” tab. Click on the link provided, you will be presented with the roaming rates including any special passes where applicable.
  • Watch this video to learn how to pay via Maxis Self Serve.

    Maxis Self Serve Portal #4 – Managing your bills

     

    Here are the steps to check bill details, credit limit, payment hisotry and download your bill:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Select the mobile number Select the mobile number
    2
    On Maxis Self Serve landing page, select the mobile number you wish to check your bill details.
    Tap on the bill amount Tap on the bill amount
    3

    On the bill card, tap on the bill amount, you will be able to see the following:

    • Credit Limit
    • Bill Cycle
    • Amount Due
    • Individual Line Charges and Unbilled Amount
    • View and Download past 3 month bills
    • Payment history
  • Here are the steps to pay your Maxis bill:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Pay Now Pay Now
    2
    On Maxis Self Serve landing page, tap on “Pay Now” or tap on the bill card to pay from the View Bill page.
    Pay now Pay now
    3
    On confirm payment page, enter the amount you wish to pay and tap on “Pay Now”.
    Select the payment option Select the payment option
    4
    Select the payment option, in this example “Credit/Debit Card”, enter your credit card details and tap “Continue".
    Enter your bank Enter your bank
    5
    Enter your bank’s TAC/OTP code and tap “Submit”.
    Payment confirmation page Payment confirmation page
    6
    You will get a payment confirmation page upon successful payment. Tap “Complete” to end.
  • Here are the steps to set up direct debit for your Maxis account:

     Login to your Maxis Self Serve.  Login to your Maxis Self Serve.
    1
    Login to your Maxis Self Serve.
    Pay Now Pay Now
    2
    On Maxis Self Serve landing page, tap on the bill card to go to "View Bill" page. On the "View Bills" page, select "Manage" next to "Direct Debit".
    Pay now Pay now
    3
    Select "Yes" on the confirmation pop up and then select the account you want to set up for Direct Debit and tap on "Submit".
    Select the payment option Select the payment option
    4
    Enter your credit card details and tap "Continue".
    Enter your bank Enter your bank
    5
    Enter your bank's OTP/TAC code.
    Payment confirmation page Payment confirmation page
    6
    You will receive a message upon successful registration. Tap "Complete" to end.
  • Here's how to bookmark Maxis Self Serve portal for quicker access:

     

    #1 How to access directly via web browser:

    1
    Launch web browser. 
    Key in "selfserve.maxis.com.my" on the address bar. Tap go/enter.

    #2 How to add bookmark/favorite for faster access:

    1
    In the browser menu, tap the "Add Bookmark" and give a name to the shortcut.

    Note: Different phones/browsers might have a slightly different menu layout.

  • Simple guide on how to read your MaxisONE Plan Bill

    How to Understand Your First MaxisONE Plan Bill

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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