Frequently Asked Questions
Maxis AI - Your AI Assistant
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Maxis AI is your new AI Assistant in the Maxis app, currently in learning mode. Think of Maxis AI as an AI assistant – it aims to make your experience smoother and more personalized but may occasionally need your patience as it improves.
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To use Maxis AI, simply:
- Update to Maxis app v9.2+
- Tap the green Maxis icon (center of bottom bar, between BILLS & DEALS)
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Maxis AI knows Maxis inside-out! Try asking it to:
- Guide you: Roaming pass purchases or bill payments
- Navigate the app: "Show me where to update my email"
- Find info: Fibre availability or plan comparisons
- Answer questions: "What's your cheapest mobile plan?"
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As an AI assistant, Maxis AI is still training:
✓ Language: English & Bahasa Malaysia
✓ Input: Text & Voice questions
✓ Learning curve: May occasionally need rephrasingWe appreciate your support as Maxis AI grows smarter daily! Your feedback helps us train it better.
Need to get in touch with us?
Contact Maxis Customer Service