Frequently Asked Questions

Miya - Your Maxis AI Assistant

  • Miya (Maxis Intelligence, Your Assistant) is your new AI Assistant in the Maxis app, currently in learning mode. Think of Miya as an AI assistant – it aims to make your experience smoother and more personalized but may occasionally need your patience as it improves.

  • To use Miya, simply:

    1. Update to Maxis app v9.2+
    2. Tap the green Maxis icon (center of bottom bar, between BILLS & DEALS)
  • Miya knows Maxis inside-out! Try asking it to:

    • Guide you: Roaming pass purchases or bill payments
    • Navigate the app: "Show me where to update my email"
    • Find info: Fibre availability or plan comparisons
    • Answer questions: "What's your cheapest mobile plan?"
  • As an AI assistant, Miya is still training:

    Language: English & Bahasa Malaysia
    Input: Text & Voice questions
    Learning curve: May occasionally need rephrasing

    We appreciate your support as Miya grows smarter daily! Your feedback helps us train it better.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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