Managing Bill

EXPAND ALL COLLAPSE ALL

• How do I check my Maxis bill in the Maxis app?

   To view your bill, simply tap the BILLS tab at the bottom of the home screen. Here, you can see your bill amount, download a PDF copy, manage your bill delivery preferences, and make payments.
  

• Why is my PDF bill only a summary? How can I see detailed call transactions?

  The PDF bill format depends on the display option you have chosen. To switch to a detailed, itemised bill:

  1. Tap the BILLS tab.
  2. Select 'Bill Options'.
  3. Choose the line you wish to change.
  4. Select 'Itemised Bill' and tap SAVE.

  
  *Please note: This change will apply from your next billing cycle onwards.

• Can I switch to eBill? How do I activate it?

  Yes, we highly encourage switching to eBill for a more convenient and eco-friendly experience.
  To activate it:

  1. Tap the BILLS tab.
  2. Select 'eBill' (or find it under 'Bill Options').
  3. Tap the toggle to turn eBill ON.
  4. Enter your preferred email address in the field provided.

  
  Important: You will receive a validation email. Please click the link inside to complete the setup and start receiving future bills in your inbox, free of charge.

• Can I pay my Maxis bill through the Maxis app?

  Yes, you can. You have two quick options:

  • From the Home screen, tap 'Pay Bill' under Quick Links.
  • Alternatively, tap the BILLS tab, select the account you wish to pay, and proceed.
    

  
  You can choose to pay via credit/debit card, online banking, or your preferred eWallet.

• Can I set up Direct Debit (auto-pay) for my bill in the Maxis app?

  Yes, you can set up automatic payments easily:

  1. Tap the BILLS tab.
  2. Select the account you want to set up.
  3. Tap 'Direct Debit' and follow the prompts to add your card details.

• How long does it take for my payment to be reflected in the Maxis app?

  Your payment should be reflected within a few minutes of a successful transaction. In rare cases, it may take up to 24 hours. If your account balance has not been updated after 24 hours, please contact us and provide the "Receipt No." from your payment confirmation email.
  

• What should I do if I’m having trouble making a payment in the app?

  If you encounter an issue, please try these steps:

  1. Check that you have a stable internet connection.
  2. Be aware that if your mobile line is barred, you may need to connect to Wi-Fi to complete the payment.
  3. Try using a different payment method (e.g., another card or a different eWallet).
     

  
  As an alternative, you can always pay your bill via JomPay through your bank's online portal.

• Can I pay my Hotlink Postpaid bill through the Maxis app?

  Yes. If your Hotlink Postpaid line is registered under the same NRIC as your other Maxis services, it will appear in the app. Simply tap the BILLS tab, select the Hotlink Postpaid line, and proceed with payment as usual.

• I see a Hotlink Prepaid line in my app that belongs to someone else. What should I do?

  The Maxis app conveniently shows all lines registered under your name. If a line is being used by someone else, we recommend performing a Transfer of Ownership to the actual user. This ensures they can manage their own line, and it will no longer appear in your account.