Frequently Asked Questions
MANAGING YOUR ACCOUNT
Managing Your Account
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From the Home screen, tap 'All services'. Your lines will be listed there. Simply tap on the line you wish to view or manage.
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You can easily set data limits using the DataPool feature.
- On the Home screen, tap 'View all' under Quick Links.
- Select 'DataPool'.
- Choose the supplementary line and set your desired data allocation.
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To check your active mobile device contract:
- From the Home screen, tap on your service.
- Tap 'View Details'.
- Select 'View contract'. Your contract details, including the start/end dates and any early termination fees, will be displayed.
Please note: This view is currently available for active mobile device contracts only. Other contract types are not yet viewable in the app.
Managing Your Contact Details
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- Billing Address: The address where we send your physical bills and invoices.
- Residential Address: Your physical home location, used for service-related communications and verification.
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- Default Contact Number: Your primary number for receiving critical updates, such as security alerts.
- Alternate Contact Number: A backup number we can use if your primary number is unreachable. These must be two different numbers.
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- General Email: Used for general account notifications, updates, and promotions.
- eBill Email: Used exclusively for sending your electronic bills. You can use the same email address for both if you prefer.
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You can update most of your details from your Profile:
- Tap the Profile icon (top-right of the Home screen).
- Select 'Contact Details' to update your Residential Address, Contact Numbers, or General Email.
- To update your Billing Address, tap 'EDIT' next to the address shown.
- To update your eBill Email, navigate to the BILLS tab > eBill and tap the pen icon to edit the email address.
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Updates to your Residential Address, Contact Numbers, and Email Addresses are reflected immediately. A Billing Address update will be applied from your next billing cycle.
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Absolutely. To update your new Residential Address, tap the Profile icon on the Home screen and select 'Contact Details'.
Managing Your Services
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Yes. When you open the app, choose 'Personal' and sign up for a Maxis ID using your supplementary line number and email address. You can then log in to manage your own line.
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To see and manage services like Voicemail or Roaming:
- From the Home screen, tap on your service number.
- Under Quick Links, tap 'Add-Ons'.
- You can then toggle each Value-Added Service (VAS) on or off.
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Yes, you can upgrade your plan in the app:
- From the Home screen, select the line you wish to upgrade via 'All services'.
- Tap 'View Details'.
- Choose 'Upgrade Plan' and follow the on-screen instructions.
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From the Home screen, tap the Support icon (top-right). You can then either:
- Tap the 'Meet an Expert In-Store' banner and select 'Book An Appointment'.
- OR, tap 'Find a Store', choose your preferred location, and then tap 'BOOK APPOINTMENT'.
- Tap the 'Meet an Expert In-Store' banner and select 'Book An Appointment'.
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Log in and select your Maxis Home Fibre service from 'All Services'. Tap 'Manage Home WiFi', then 'Test my Home WiFi'. The app will guide you through troubleshooting steps.
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From the Home screen, tap the Support icon and select 'Mobile Network Checker'. This will show any network issues in your current area. You can also preset two other locations to receive proactive notifications.
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Yes. Tap the Support icon on the Home screen. Your case status will be visible under the 'My Activities' section.
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Yes. Tap the Support icon on the Home screen. You can find your order status under 'Delivery Order Tracker' or within the 'My Activities' section.
