Manage Services/ Link Services

EXPAND ALL COLLAPSE ALL

• What is Manage Services?

  Manage Services allows you to view and manage all the services you have with Maxis, including your Hotlink Prepaid and Hotlink Postpaid lines.
  

• Why are some of my Maxis services not showing in the Maxis App?

  1. If this is your first time using the Maxis app, make sure you have added and verified your email address before proceeding.
  2. Open the Maxis app and navigate to "All services".
  3. Scroll down until you see the "LINK SERVICES" section.
  4. Follow the prompts to connect your other existing Maxis services 
  5. Once done, refresh the app and check "All services" again to confirm your services are now visible.

  
  💡 Tip: If you are still unable to view your services, please contact our support team by calling 123 from your Maxis mobile for further assistance.

• Why can't my principal line link services in "All Services"?

  For privacy and security, only one principal line per NRIC/passport is allowed to have full access to view and manage all linked services. If you have multiple principal lines, only one can be the "master." Other lines can create their own Maxis ID but will have limited access to manage only their own line's usage, roaming, bills, and PUK code.

• How can I allow my principal line to manage/link services instead of another principal line?

  If your Maxis account is registered under your NRIC or passport, please call 123 to reset the Maxis ID of the principal line that has linked all services. After the reset, you can link your services on your desired principal line. Please inform the user of the other principal line that they will need to register for their Maxis ID again.