Get your essential services at Maxis stores, click here for Maxis store locations and operating hour.

Maxis stores are open, click here for details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Maxis App

  • It is a secured self-help app for Maxis subscribers. Maxis app is accessible with Maxis ID. Just download the app on Apple App Store or Google Play and sign up for a Maxis ID if you haven't had one yet.

  • You are required to register for a Maxis ID by tapping on the “SIGN UP” button on the first screen of the app. 

  • Key in the email address or mobile number you used to register for your Maxis ID, followed by your password/6-digit TAC code sent by SMS.

  • Tap on “Using a company line? LOGIN HERE”. Key in your company-provided mobile number and the 6-digit TAC code sent to your number by SMS.

  • The main self help functions on Maxis app are:-

    • View account information
    • View data usage
    • Download bill
    • Pay bill
    • Subscribe to eBill
    • Manage direct debit
    • Purchase data passes for your number or your supplementary line (if any)
    • Test your Maxis Home Fibre WiFi
    • Get rewards and offers even when you're on the move.
  • No data charges for usage within the app. However, the location map feature in Maxis Deals, and re-direction to other websites or apps from the Maxis app will incur standard data charges.

  • Kindly call our customer care service at 123 from your Maxis mobile.

  • Yes, you may. Once you have logged-in with your Maxis ID, all your Maxis Postpaid mobile numbers under the account are accessible within the app. 

    To access another line or service, just click on the Switch Line icon on the top left of your home screen to switch. 

  • Maxis deals/rewards are part of the Maxis app features. Do grab the variety of discounted prices/offers for product and services at any point of time whilst exploring the app.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels