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Frequently Asked Questions

Maxis App

  • Maxis app is the all-in-one app for Maxis Postpaid individual and Maxis Business users. You can manage your accounts, pay your bills, and enjoy great rewards and offers. Download the app on Apple App Store or Google Play.

  • All Maxis Postpaid individual customers and Maxis Business users can use Maxis app, this includes:

    • Personal and Business Individuals (bill is paid by yourself)
    • Maxis Postpaid principal and supplementary mobile lines
    • Maxis Home Fibre
    • Maxis Home 4G WiFi
    • Hotlink Postpaid & Fibre 99
    • Employees who are using Maxis Business mobile lines provided by their company. Please refer to Maxis App for Business FAQs for more information.
       

    If you are the PIC who is managing Maxis Business accounts, then Maxis Business Hub is for you.

  • Maxis app lets you:

    • View account information
    • View data usage (for yourself or your supplementary lines)
    • Purchase internet passes (for yourself or your supplementary lines)
    • Manage your DataPool (data sharing with Share Lines)
    • Manage value added services
    • Download bill
    • Pay bill
    • Subscribe to eBill
    • Manage direct debit
    • Manage, self-diagnose, and optimise your Maxis Home Fibre WiFi
    • Discover Maxis’ entertainment offerings and partner offers
    • Discover and enjoy exclusive rewards and offers
  • Tap on “Personal”. You need to sign up for a Maxis ID first if you haven’t already done so. Then, log in using the email address or mobile number you used to sign up for your Maxis ID, followed by your password or 6-digit TAC code sent by SMS.

  • Tap on “Personal”, then tap on “Sign Up”.

  • Yes! 
    Tap on “Personal”. 
    Sign up for a Maxis ID using your supplementary line number and email address.Then log in using either your email address or mobile number.

  • First, sign up for a Maxis ID with your email address. 

    Then, log in by tapping “Personal” and then using your email address. 

    Once you have logged in with your Maxis ID, tap on “LINK SERVICES”. You will need your IC/Passport number and your Maxis billing account number. 

    If you have more than one Maxis billing account, you can use any of your billing account numbers. 

    The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.

  • Follow these easy steps:

    Once you have logged in with your Maxis ID, 

    Tap on “Switch Line” on the top left of the Home screen, 

    Then tap “LINK THEM NOW”. You will need your IC/Passport number and your Maxis billing account number.

    If you have more than one Maxis billing account, you can use any of your billing account numbers. The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.

  • Tap on “Business”. Enter your company-provided mobile number and the 6-digit TAC code sent to your number by SMS. There is no need to sign up.

  • You will need to use Hotlink Postpaid app.

  • You will need to use Maxis app to manage your Maxis Postpaid services, and Hotlink Postpaid app to manage your Hotlink Postpaid services.

  • You will need to use Maxis app to manage your services.

    First, sign up for a Maxis ID with your email address. 

    Then, log in by tapping “Personal” and then using your email address. 

    Once you have logged in with your Maxis ID, tap on “LINK SERVICES”. You will need your IC/Passport number and your Maxis billing account number. 

    If you have more than one Maxis billing account, you can use any of your billing account numbers. 

    The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.

  • There are no data charges for usage within the app when in Malaysia. However, the location map feature in Maxis Deals, and re-direction to other websites or apps from the Maxis app will incur standard data charges.Usage of the app when roaming will incur roaming data charges.

  • Kindly contact us by:

    • Live Chat from within Maxis app (tap on Me > Live Chat)
    • WhatsApp us at 0123451123
    • Calling 123 from your Maxis mobile (or 1800821123 from other local mobile or fixed line)
  • On successful payment, you will receive a payment notification from Maxis Pay (pay@maxis.com.my), and your account balance in Maxis will be updated in a few minutes. In some cases, it may take up to 24 hours.

    If your account balance is not updated after 24 hours, please contact us for assistance. Please have your “Receipt No” from the payment notification email ready.

  • First, kindly ensure you have a working internet connection. If your mobile line is barred or suspended, you will not be able to complete payment using your mobile internet.

    If your payment is not successful, please try another method of payment (different card/bank/eWallet). 

    Alternatively, you can pay by JomPay from your online banking.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels