Frequently Asked Questions
General
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Maxis app is the all-in-one app for Maxis Postpaid individual and Maxis Business users. You can manage your accounts, pay your bills, and enjoy great rewards and offers. To download the app, visit on Apple App Store or Google Play.
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Maxis app is for all Maxis Postpaid individual customers and Maxis Business users, this includes:
- Personal and Business Individuals (Registered with your IC and billed to you)
- Maxis Postpaid principal and supplementary mobile lines
- Maxis Home Fibre
- Maxis Home 4G WiFi and Maxis Home WiFi
- Hotlink Postpaid & Fibre 99
Employees who are using Maxis Business mobile lines provided by their company. Please refer to Maxis App for Business FAQs for more information.
If you are the PIC who is managing Maxis Business accounts, then Maxis Business Hub is for you.
- Personal and Business Individuals (Registered with your IC and billed to you)
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There is no data charge for usage within the app when in Malaysia. However, the location map feature in Maxis Deals, and re-direction to other websites or apps from the Maxis app will incur standard data charges.Usage of the app when roaming will incur roaming data charges.
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Yes, as long as they are registered under your name, you will be able to manage all services you have with Maxis including your Hotlink services.
To link up all your services, please ensure you have added and verified your email address, then link your services via the Maxis app or Maxis Care.
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If this is first time, to view all your services, just ensure you have added and verified your email address, then link your services via the Maxis app or Maxis Care.
However, if you have already updated & verified your email address earlier; then go "All Services" to check your services. If you still unable to view your other Maxis services, please contact our team at 123 from your Maxis mobile for further assistance.
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Both Maxis app and Maxis Business Hub is sharing the same Maxis ID. However, for better experience we would suggest you use personal email on Maxis app.
Managing Your Account (s)
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If you have more than 1 line. You can opt up to 2 more lines as Favourite. The chosen 2 lines, will be listed along on your main page in Maxis app. You just need to toggle between the lines to view or manage them.
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In Maxis app, Go to "All Services" and tap on "Manage Favourite Services". You are able to choose the preferred service to be displayed on the Home Page service tab - max of 2 services.
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On the Maxis app, just tap on your service and choose Manage Data Pool and you will be able to set the required data acllocation for your supplementary line.
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Yes!
Tap on “Personal”.
Sign up for a Maxis ID using your supplementary line number and email address.Then log in using either your email address or mobile number.
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If you are referring to the Value Add service like voicemail, call forwarding, call waiting & etc.
Yes. Here's how you can check them in Maxis app:
Tap on service number
Choose Value Added Services (VAS)
You can manage choose the VAS by checking or unchecking the box
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Maxis Postpaid user who also has active mobile lines under Hotlink Postpaid and Hotlink Prepaid will be able to manage the Hotlink services via Maxis app.
Here's how: on the landing page, tap on ""All Services"" the available services will be listed. Choose which Hotlink service you would like to manage.
For full feature available to self manage your Hotlink Prepaid and Hotlink Postpaid*, you are recommended to download the Hotlink app to manage your Hotlink services.
* with the exception of Hotlink Postpaid & Fibre 99.
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You can perform the following for your Hotlink Prepaid on Maxis app:
- Top up
- Mobile Internet pass purchase
- Data roaming pass purchase
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These are the special features for Hotlink customers, to manage this, you will need to login to Hotlink app, click Here for quick access.
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It is with the intent for customer convenience to enable all mobile lines registered under one name in a single app. However, if the Hotlink line is not used by you and you dont intend to manage, it is advisable that you transfer the ownership to the actual user.
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If the Hotlink number is not registered under the same registration name as your Maxis Postpaid line, please contact us at 123.
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Sure do. Just tap on "Me" and go to Contact Details and update your latest contact number, address or even your latest email address.
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Yes , you can upgrade to a higher plan on Maxis app. Login and choose the line you like to manage and choose "Upgrade Plan"
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You can can login to Maxis app and set the appointment from here. Tap on "Me" and go to the "Meet Expert In-Store" . Choose the preferred store, date and time
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For a quick check, you can login to Maxis app and choose ""Test my Home WiFi"" .
You will be guided on the steps to perform self-troubleshoot and it the problem still persist, your report will be escalated to our expert .
More FAQ on test my Home Wifi here:
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For a self-troubleshoot on Maxis app, tap on "Me".
Choose Mobile Network Checker
Point to the location that you need to check and follow the steps.
You can also preset two preferred locations and get notified whenever there's any network distruption in the area.
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You can track the status of your reported case in Maxis app.
Login and go to "Me", then choose "Cases".
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Yes, it is available under "Me" then choose "Delivery Tracking"
Managing Bill
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When you login to Maxis app, choose the number that you want to check on then go to "Bill" . You will have the amount and even the PDF copy available. You will be able to also manage your bill delivery and bill payment.
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The PDF copy available the Maxis app and Maxis Care portal is according to the bill display option you have already chosen ie: Only summarized or with detail call or SMS transactions. However, you can submit the changes of your bill display option by choosing also in Maxis app.
Here's how: Tap on the preferred Maxis number, go to Value Add Service then choose the Bill options.
You will see the call detail in the next bill.
For more info on the types of bill display, you may also refer here: https://www.maxis.com.my/en/faq/manage-account/bill-and-payment/itemized-and-summarized-bill/
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Its easy, you need to login to Maxis app, go to Bill, choose the respective account number and go to and turn it On.
You will need to verify your email address upon eBill activation. Once done, your next bill will be sent to your registered email FOC.
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Yes, bill payment option is available. On Maxis app, go to Bill and choose the account you're paying for. You have the option to pay with card, online banking or even eWallet.
More on bill payment you may also refer to : https://www.maxis.com.my/en/faq/manage-account/bill-and-payment/pay-bill/
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Yes, bill payment option is available. On Maxis app, go to Bill and choose the account you're paying for. You have the option to pay or add your card for direct debit.
More on direct debit, you may also refer to : https://www.maxis.com.my/en/faq/manage-account/bill-and-payment/managing-direct-debit/
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On successful payment, you will receive a payment notification from Maxis Pay (pay@maxis.com.my), and your account balance in Maxis will be updated in a few minutes. In some cases, it may take up to 24 hours.
If your account balance is not updated after 24 hours, please contact us for assistance. Please have your “Receipt No” from the payment notification email ready.
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First, kindly ensure you have a working internet connection. If your mobile line is barred or suspended, you will not be able to complete payment using your mobile internet.
If your payment is not successful, please try another method of payment (different card/bank/eWallet).
Alternatively, you can pay by JomPay from your online banking.
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Yes,provided the Hotlink Postpaid is registered under the same name as your Maxis Postpaid or fibre service.
Here's how: in Maxis app, go to Bill and choose the Hotlink Postpaid line that you want to pay.
Managing IDD & Roaming
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Yes. In Maxis app, choose the respective line and go to Value Added Service. Ensure your IDD and International Romaing are ticked to switch them on.
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It is listed when you choose the country that you're visiting. This is availble in the Maxis app > "Roaming" section.
More on International Roaming, you may refer :
https://www.maxis.com.my/en/faq/products-services/roaming-and-idd/international-roaming/
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In Maxis app, go to Roaming, choose the country and the required roaming data pass.
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It enables you to schedule the activation of a long validity (more than 1 day) roaming pass on your preferred date and time.
Scheduling is available as early as 2 weeks and as late as 6 hours before your preferred activation time.
If you only choose the date but did not set any specific time, the pass will be activated at 12:00 AM (Malaysia time) on the selected date.
Others
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The Deals are offers from popular brands exclusive for Maxis app users. You can choose the preferred offer and tap on Download. Once dowloaded, you need redeem at the premise or the mentioned site of the respective partners. Some offer are only with limited time.
More on Deals, you may refer to: https://www.maxis.com.my/en/faq/promotions/campaign/maxis-deals/
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If you're interested to promote your brand or product via Maxis Deals, you may submit to your application at Register as Partner.
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Shop in Maxis app, enlist the products and services that Maxis has to offer. Most importantly, it is personalised with the latest offer according to what is eligible to each of your Maxis service(s).
Maxis App
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Maxis app is the all-in-one app for Maxis Postpaid individual and Maxis Business users. You can manage your accounts, pay your bills, and enjoy great rewards and offers. Download the app on Apple App Store or Google Play.
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All Maxis Postpaid individual customers and Maxis Business users can use Maxis app, this includes:
- Personal and Business Individuals (bill is paid by yourself)
- Maxis Postpaid principal and supplementary mobile lines
- Maxis Home Fibre
- Maxis Home 4G WiFi
- Hotlink Postpaid & Fibre 99
- Employees who are using Maxis Business mobile lines provided by their company. Please refer to Maxis App for Business FAQs for more information.
If you are the PIC who is managing Maxis Business accounts, then Maxis Business Hub is for you.
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Maxis app lets you:
- View account information
- View data usage (for yourself or your supplementary lines)
- Purchase internet passes (for yourself or your supplementary lines)
- Manage your DataPool (data sharing with Share Lines)
- Manage value added services
- Download bill
- Pay bill
- Subscribe to eBill
- Manage direct debit
- Manage, self-diagnose, and optimise your Maxis Home Fibre WiFi
- Discover Maxis’ entertainment offerings and partner offers
- Discover and enjoy exclusive rewards and offers
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Tap on “Personal”. You need to sign up for a Maxis ID first if you haven’t already done so. Then, log in using the email address or mobile number you used to sign up for your Maxis ID, followed by your password or 6-digit TAC code sent by SMS.
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Tap on “Personal”, then tap on “Sign Up”.
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Yes!
Tap on “Personal”.
Sign up for a Maxis ID using your supplementary line number and email address.Then log in using either your email address or mobile number.
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First, sign up for a Maxis ID with your email address.
Then, log in by tapping “Personal” and then using your email address.
Once you have logged in with your Maxis ID, tap on “LINK SERVICES”. You will need your IC/Passport number and your Maxis billing account number.
If you have more than one Maxis billing account, you can use any of your billing account numbers.
The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.
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Follow these easy steps:
Once you have logged in with your Maxis ID,
Tap on “Switch Line” on the top left of the Home screen,
Then tap “LINK THEM NOW”. You will need your IC/Passport number and your Maxis billing account number.
If you have more than one Maxis billing account, you can use any of your billing account numbers. The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.
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Tap on “Business”. Enter your company-provided mobile number and the 6-digit TAC code sent to your number by SMS. There is no need to sign up.
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You will need to use Hotlink app.
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Effective 8 Apr 2024, Maxis Postpaid user who also has active mobile lines under Hotlink Postpaid and Hotlink Prepaid will be able to manage the Hotlink services via Maxis app. Here's how: on the landing page, tap on "All Services" the available services will be listed. Choose which Hotlink service you would like to manage.
Alternatively, you can still login to Hotlink app to manage your Hotlink services.
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You can perform the following for your Hotlink Prepaid on Maxis app:
- Top up
- Mobile Internet purchase
- Data roaming purchase
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If you also have an active Hotlink Postpaid service under your name, yes, you will be able to pay your Hotlink Postpaid bill. You can even, manage your Mobile Internet, Value Added Services as well as activating Roaming passes.
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These are the special features for Hotlink customers, to manage this, you will need to login to Hotlink app, click Here for quick access.
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It is with the intent for customer convenience to be enable all mobile lines registered under one name in a single app. However, if the Hotlink line is not used by you and you dont intend to manage, it is advisable that you transfer the ownership to the actual user.
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You will need to use Maxis app to manage your services.
First, sign up for a Maxis ID with your email address.
Then, log in by tapping “Personal” and then using your email address.
Once you have logged in with your Maxis ID, tap on “LINK SERVICES”. You will need your IC/Passport number and your Maxis billing account number.
If you have more than one Maxis billing account, you can use any of your billing account numbers.
The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.
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There are no data charges for usage within the app when in Malaysia. However, the location map feature in Maxis Deals, and re-direction to other websites or apps from the Maxis app will incur standard data charges.Usage of the app when roaming will incur roaming data charges.
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Kindly contact us by:
- Live Chat from within Maxis app (tap on Me > Live Chat)
- WhatsApp us at 0123451123
- Calling 123 from your Maxis mobile (or 1800821123 from other local mobile or fixed line)
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On successful payment, you will receive a payment notification from Maxis Pay (pay@maxis.com.my), and your account balance in Maxis will be updated in a few minutes. In some cases, it may take up to 24 hours.
If your account balance is not updated after 24 hours, please contact us for assistance. Please have your “Receipt No” from the payment notification email ready.
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First, kindly ensure you have a working internet connection. If your mobile line is barred or suspended, you will not be able to complete payment using your mobile internet.
If your payment is not successful, please try another method of payment (different card/bank/eWallet).
Alternatively, you can pay by JomPay from your online banking.
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You will receive a confirmation SMS when your purchased Internet/Roaming Pass is activated.
Your active internet and data roaming pass will also be displayed on Maxis app, just tap on service/ line to check the internet and data roaming passes displayed below your DataPool.
If your Internet/Roaming Pass is not activated for within 20 mins from purchase, after checking the SMS and Maxis app, please contact us for assistance.
