Frequently Asked Questions
Refund Request
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This form allows you (current or former Maxis customers) to request a refund if your previous or terminated account has a remaining deposit or credit balance exceeding RM30. Refunds are processed via:
- Telegraphic Transfer (TT) for local banks
- DuitNow
- Credit Transfer
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The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an excess amount left in their deactivated accounts.
You can submit a refund request if:
- You are a current or former Maxis consumer account holder.
- Your account is inactive (deactivated).
- There is a remaining deposit or credit balance in the account.
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No. Only the registered account owner can submit a refund request.
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No. Refunds are only processed to the registered account owner’s bank or credit account.
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Yes. We recommend transferring the balance to your related active or inactive Maxis account as a payment.
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Yes. Both local and foreign customers are eligible.
Foreign customers leaving Malaysia: If you don’t have a local bank account, visit the nearest Maxis Centre for an immediate cash refund.
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Local bank transfers: Processed within 14 working days.
Foreign bank transfers: Timing depends on the beneficiary/remittance bank’s processing period.
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You may reach us at 123 from Maxis and Hotlink mobile or 1-800-82-1123 from other Malaysia fixed and mobile lines
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For security compliance with the Personal Data Protection Act (PDPA), we cannot collect sensitive information like bank details via phone.
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Yes. Maxis follows strict security protocols and fully complies with the PDPA to protect your data.
