#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Public Cellular Blocking Service

  • Public Cellular Blocking Service (PCBS) is the Government’s initiative to enable inter-carrier blocking of all lost or stolen mobile phones in Malaysia. In short, this means that once a mobile phone is reported as lost or stolen, the phone will be blocked across all networks nationwide.

  • Device / IMEI blocking is an extended service provided by Maxis to disable a lost or stolen device from making or receiving calls, sending or receiving SMS and accessing data or Internet within the mobile operator’s network.

  • IMEI refers to International Mobile Equipment Identity (IMEI) which is a unique code that identify each mobile phone handset.

    All devices such as mobile phones, tablets, dongles or USB modem have IMEI.

  • No. Device / IMEI blocking only disables the device from making or receiving calls, sending or receiving SMS and accessing data or Internet on the network.

  • Devices with valid IMEI and were last used by the registered customer on a Maxis network can be blocked.

  • SIM blocking is a service to block the usage / charges to the mobile number.

    Device / IMEI blocking disable the device even when a different SIM is inserted.

  • You can call us personally or walk-in to Maxis store to request for blocking. We will do the necessary verification with you before blocking your device.

  • Yes, if your handset is lost or stolen while travelling overseas it can still be blocked.

    If your handset is lost or stolen while travelling overseas it can still be blocked, provided you have an active mobile service with a Malaysian carrier or network service provider and the specific handset must have been used on your Malaysian network.

    IMEI blocking will only prevent a handset being used on Malaysian networks and not overseas networks.

  • You are not able to make or receive any calls or message.

    The phone would show the following e.g. Unable to attach to the network or SIM registration failed or no network signal / bar.

    If you try to make a call out, the phone would respond as call setup failed or no network.

  • Only the registered owner of the service used on the device, prior to the device being lost or stolen, can request to block or unblock the device.

  • No, only registered owner of the mobile line can request to suspend and or block or unblock the device / phone.

    User is required to get the registered owner to block or unblock the device.

    Maxis will only block or unblock a device for the original lawful owner who reported its lost / stolen and not the end user.

  • You can call us personally or walk-in to Maxis store to request unblocking. We will do the necessary verification with you before unblocking your device.

    • For blocking in Maxis home network: 1 working day
    • For unblocking in Maxis home network: 1 working day
    • For domestic blocking between operator (not launch yet): 3 working days

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels