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Frequently Asked Questions

Credit Limit

  • Credit limit is shared by all lines within the same account.

  • You can check what is your credit limit and other related information via below ways:

    1. Maxis app > Bill
    2. Maxis Care > Bill
  • You can increase your credit limit via:

    1. Maxis app > Me > Chat with Us > Product & Service Enquiry
    2. Maxis Care > Bill Details > Manage Credit Limit
    3. Maxis Website > Support > Contact Us > WhatsApp Us


    Just ensure your account is current/active and meets our credit requirements.

  • You can reduce your credit limit via:

    1. MyMaxis App > Me > Chat with Us > Product & Service Enquiry
    2. Maxis Care > Bill Details > Manage Credit Limit
    3. Maxis Website > Support > Contact Us > WhatsApp Us


    Just ensure your account is current/active and meets our credit requirements.

  • Your credit limit can be increased as long as your account is current and more than 6 months. Otherwise, you may need to make sufficient payment and provide supporting documents to increase your credit limit.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service