Get your essential services at Maxis stores, click here for Maxis store locations and operating hour.

Maxis stores are open, click here for details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Credit Limit

  • Credit limit is shared by all lines within the same account.

  • You can check what is your credit limit and other related information via below ways:

    1. Maxis app > Bill
    2. Maxis Self Serve, just click on primary mobile number, click on the bill amount for credit limit.
  • You can increase your credit limit via:

    1. Maxis app > Me > Chat with Us > Product & Service Enquiry
    2. Maxis Website > Support > Live Chat


    Just ensure your account is current/active and meets our credit requirements.

  • You can reduce your credit limit via:

    1. MyMaxis App > Me > Chat with Us > Product & Service Enquiry
    2. Maxis Website > Support > Live Chat


    Just ensure your account is current/active and meets our credit requirements.

  • Your credit limit can be increased as long as your account is current and more than 6 months. Otherwise, you may need to make sufficient payment and provide supporting documents to increase your credit limit.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels