Frequently Asked Questions
Credit Limit
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A Credit Limit is the maximum amount that can be charged to your Maxis account.
This includes:
- Monthly commitment fees
- Device instalments (for example, Zerolution)
- Additional usage charges outside your plan
- Pass purchases
- Purchases charged to your Maxis bill
Each account is assigned a Credit Limit based on the subscribed services and account requirements. -
Credit Limit is the total spending limit for your Maxis account and applies to all services and billable charges under the account.
Digital Spend Limit is a separate limit for digital purchases charged to your bill, such as:
- Streaming services
- App store purchases
- Digital content subscriptions
Digital Spend Limit forms part of your overall Credit Limit. -
Your Credit Limit is shared across all services under the same account.
Any usage or charges incurred by services linked to the account will contribute to the overall Credit Limit.
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You can view your Credit Limit through:
- Maxis app > Bill
- Maxis Care > Bill
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You can manage your Credit Limit through:
- Maxis Care > Bill Details > Manage Credit Limit
Your account must be active and meet the applicable requirements. -
No. Maxis does not currently offer temporary Credit Limit increases.
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Your Credit Limit may be reviewed and adjusted when there are changes to your account, such as:
- New service activations
- Rate plan changes
- Device instalment commitments (for example, Zerolution)
- Service terminations
The revised Credit Limit will reflect your current account arrangement.You will receive an SMS or email notification if your Credit Limit is adjusted.
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You can manage your Credit Limit through:
- Maxis Care > Bill Details > Manage Credit Limit
Each request is subject to assessment and approval. -
No. Temporary service suspensions do not automatically change your Credit Limit.
Credit Limit reviews are typically triggered by account, service or plan changes.
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Credit Limit changes are subject to account assessment and approval requirements at the time of your request.
You may submit a Credit Limit review request through:
- Maxis Care > Bill Details > Manage Credit Limit
Auto-Adjustment
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To support your new Zerolution device installments, we automatically increase your credit limit to ensure uninterrupted service.
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Yes! Your limit remains unchanged unless you change your plan. If you downgrade or terminate services, it may be adjusted to align with your current usage.
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We automatically adjust your limit to match your plan’s monthly commitments. This helps you stay in control of your spending while enjoying your updated services.
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You’ll receive an SMS/email notification immediately. You can also check your limit anytime in the Maxis app.
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Absolutely! While most adjustments are automatic, you can request a manual review via Maxis Care. We’ll assess your account history and usage.
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We proactively update your limit to align with your current services, ensuring it seamlessly adapts to your usage. This helps you manage spending effortlessly while staying flexible.
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Your limit is reviewed at the account level. Canceling one line may adjust it proportionally, depending on your remaining services.
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No. Temporary suspensions don’t trigger adjustments. Limits are only updated for plan changes, activations, or terminations.
