Frequently Asked Questions
Credit Limit
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Credit limit is the maximum amount you can spend on your Maxis account. It covers your billed and unbilled usage, including your rate plan's monthly commitment fees, device installments (e.g., Zerolution); any additional usage charges beyond your plan, purchase of passes and items charged to your bill (pay with Maxis transactions).
Each line activated is given a default credit limit based on the chosen rate plan that customer registered.
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Credit Limit is the overall maximum spending limit for your entire Maxis account; covers all your Maxis services and charges and it applies to your whole account.
Digital Spend Limit is a sub-limit within your Credit Limit that can be set individually for each mobile line, only applies to digital purchases/transactions charged to your bill, such as:
- Streaming services (Netflix, Spotify, etc.)
- App store purchases
- Digital content subscriptions
Key Point: Think of Digital Spend Limit as a subset of your Credit Limit - it's like having a smaller wallet within your main wallet for digital purchases only.
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Credit limit is shared by all lines within the same account.
Does my credit limit apply to the whole account or each phone number?
A: Your credit limit is pooled together for all phone numbers under your account. Think of it like a shared budget – everyone on the account uses the same limit. -
You can check what is your credit limit and other related information via below ways:
- Maxis app > Bill
- Maxis Care > Bill
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You can increase your credit limit via:
Maxis Care > Bill Details > Manage Credit Limit
Just ensure your account is current/active and meets our credit requirements.
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You can reduce your credit limit via:
Maxis Care > Bill Details > Manage Credit Limit
Just ensure your account is current/active and meets our credit requirements.
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At the moment, Maxis does not offer a temporary credit limit increase option.
Auto-Adjustment
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To support your new Zerolution device installments, we automatically increase your credit limit to ensure uninterrupted service.
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Yes! Your limit remains unchanged unless you change your plan. If you downgrade or terminate services, it may be adjusted to align with your current usage.
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We automatically adjust your limit to match your plan’s monthly commitments. This helps you stay in control of your spending while enjoying your updated services.
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You’ll receive an SMS/email notification immediately. You can also check your limit anytime in the Maxis app.
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Absolutely! While most adjustments are automatic, you can request a manual review via the Maxis Care. We’ll assess your account history and usage.
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We proactively update your limit to align with your current services, ensuring it seamlessly adapts to your usage. This helps you manage spending effortlessly while staying flexible.
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Your limit is reviewed at the account level. Canceling one line may adjust it proportionally, depending on your remaining services.
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No. Temporary suspensions don’t trigger adjustments. Limits are only updated for plan changes, activations, or terminations.
