Credit Limit

EXPAND ALL COLLAPSE ALL

• What is Credit Limit?

  Credit limit is the maximum amount you can spend on your Maxis account. It covers your billed and unbilled usage, including your rate plan's monthly commitment fees, device installments (e.g., Zerolution); any additional usage charges beyond your plan, purchase of passes and items charged to your bill (pay with Maxis transactions).

  Each line activated is given a default credit limit based on the chosen rate plan that customer registered.

• What is the difference between Credit Limit and Digital Spend Limit?

  Credit Limit is the overall maximum spending limit for your entire Maxis account; covers all your Maxis services and charges and it applies to your whole account. 

  Digital Spend Limit is a sub-limit within your Credit Limit that can be set individually for each mobile line, only applies to digital purchases/transactions charged to your bill, such as:

  • Streaming services (Netflix, Spotify, etc.)
  • App store purchases
  • Digital content subscriptions

  Key Point: Think of Digital Spend Limit as a subset of your Credit Limit - it's like having a smaller wallet within your main wallet for digital purchases only.

• Is my credit limit applicable for the entire account or each line in my account?

  Credit limit is shared by all lines within the same account.

  Does my credit limit apply to the whole account or each phone number?
  A: Your credit limit is pooled together for all phone numbers under your account. Think of it like a shared budget – everyone on the account uses the same limit.

• How do I check my Maxis credit limit?

  You can check what is your credit limit and other related information via below ways:

  1. Maxis app > Bill
  2. Maxis Care > Bill

• How do I increase Maxis credit limit?

  You can increase your credit limit via:
  

  Maxis Care > Bill Details > Manage Credit Limit

  Just ensure your account is current/active and meets our credit requirements.

• How do I reduce my Maxis credit limit?

  You can reduce your credit limit via:

  Maxis Care > Bill Details > Manage Credit Limit

  Just ensure your account is current/active and meets our credit requirements.

• Can you increase credit limit temporarily and how does it work?

  At the moment, Maxis does not offer a temporary credit limit increase option.