Extra usage: You might have used more calls, texts, or data than usual. Roaming charges: If you travelled abroad, calls and data usage while roaming are not included in your regular plan and will incur additional charges. New services: Added subscriptions or features (like Device Care) can increase your bill.

Purchases & Subscriptions

App store charges: Purchases made via "Pay with Maxis" or "Pay with Hotlink" on Apple App Store, Google Play Store, or Huawei. Content services: Subscriptions for music, video, or gaming content billed to your Maxis account.

Plan changes: If you changed your plan or added services mid-billing cycle, you may see pro-rated charges or activation fees. New lines: Activation fees for new numbers or services. Promotions ended: Any limited-time discounts or rebates from past promotions may have expired.

Trade-in credits: Credits from device trade-ins that have been fully used for bill payments. Advance payments: Any advance payments made during sign-up or purchases have been fully used.

How to check your bill details:

To understand exactly what changed, follow these steps: Log in to the Maxis App or Maxis Care Portal. Go to BILLS → Bill Statements. Select the month you want to review. On the bill, go to the "Details of Charges" section. Check these key areas: Add Ons Usage & Subscriptions Discount, Rebate & Advance Payment Other Charges Zoom in on each section to see detailed usage for any items you need to confirm.

Don't have an itemised bill?

We recommend signing up for Itemised Billing to see detailed charges in future bills. Here's how: Log in to the Maxis App or Maxis Care Portal. Go to BILLS → View all → Bill Options. Select the line you want to update. Choose "Bill Itemised" as your Bill Display Option. Good to know: The Bill Itemised charge is waived if you subscribe to eBill which available on app at the same section.

Frequently Asked Questions

Bill and Payment FAQ update

We understand that unexpected bill changes can be worrying! Don't worry, we're here to help. Below are the most common reasons why your bill might be higher:

Extra usage: You might have used more calls, texts, or data than usual.

Roaming charges: If you travelled abroad, calls and data usage while roaming are not included in your regular plan and will incur additional charges.

New services: Added subscriptions or features (like Device Care) can increase your bill.
App store charges: Purchases made via "Pay with Maxis" or "Pay with Hotlink" on Apple App Store, Google Play Store, or Huawei.

Content services: Subscriptions for music, video, or gaming content billed to your Maxis account.
Plan changes: If you changed your plan or added services mid-billing cycle, you may see pro-rated charges or activation fees.

New lines: Activation fees for new numbers or services.

Promotions ended: Any limited-time discounts or rebates from past promotions may have expired.
Trade-in credits: Credits from device trade-ins that have been fully used for bill payments.

Advance payments: Any advance payments made during sign-up or purchases have been fully used.
To understand exactly what changed, follow these steps:

Log in to the Maxis App or Maxis Care Portal.

Go to BILLS → Bill Statements.

Select the month you want to review.

On the bill, go to the "Details of Charges" section.

Check these key areas:

Add Ons

Usage & Subscriptions

Discount, Rebate & Advance Payment

Other Charges

Zoom in on each section to see detailed usage for any items you need to confirm.
We recommend signing up for Itemised Billing to see detailed charges in future bills. Here's how:

Log in to the Maxis App or Maxis Care Portal.

Go to BILLS → View all → Bill Options.

Select the line you want to update.

Choose "Bill Itemised" as your Bill Display Option.

Good to know: The Bill Itemised charge is waived if you subscribe to eBill which available on app at the same section.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service

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