Understanding Your Bill

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• How do I read my bill?

  Watch this quick 2 minute 44 second video to learn everything you need to know about reading your Maxis bill, step by step:

  Maxis Bill 101 - All you need to know

• I just subscribed to Maxis. When will I get my first bill and how much will it be?

  Your first bill will be ready once your billing cycle completes. In the meantime, you can easily keep track of both your billed and unbilled amounts anytime through several convenient methods:

  • Maxis app - please download from Google Play Store or App Store.
  • Maxis Care - just click on the postpaid mobile number and click on the bill amount.

• What should I expect on my first bill, being a new subscriber to your company?

  Your bill will be pro-rated if the registration is done within the bill cycle. There would be a few crucial details such as your name, mailing address, phone number, account number, payment details reflected in your bill statement.

• What would be the quickest way to keep track of my supplementary line user's monthly usage?

  Please login to Maxis app or Maxis Care to view your supplementary line user's monthly usage.

• I have a few lines under my Maxis account. Can my supplementary line users view their own bill usage on a monthly basis?

  No, share line’s bill can only be viewed by the principal number via Maxis app or Maxis Care

• Why does my bill cycle fall in the middle of every month?

  When you register your account, a bill cycle is automatically chosen for you. If you would like to change your bill cycle, please call us.

• Why do I have a negative or inverted bracket at my amount due?

  When you see a negative or inverted bracket at your 'Amount Due' column, this means you have overpaid. Not to worry, this negative or inverted amount will be used to offset your following months bill.